Debt management specialist TDX Group, an Equifax company, has partnered with business outsourcing provider Sigma Connected, drawing on their respective debt insights and collection expertise for an all-in-one recovery solution package for clients.
The strategic link-up will see Sigma Connected and TDX Group working closely on white label customer service support for organisations spanning the telecommunications, utilities, energy, retail and government sectors. The partnership will build on the successful contact centre support Sigma Connected already provides for TDX Group on a large telecommunications account.
The combination of TDX Group’s data analytics and affordability insight expertise, and Sigma Connected’s market leading collection credentials, will help to ensure that all collections activities are conducted with a high level of empathy, accuracy and support for both businesses and consumers. Together, the businesses’ credit management services, alongside key initiatives such as its award-winning ReachOut programme, will ensure vulnerable customers are continually supported through the process.
Sigma Connected’s expanding presence in South Africa provides the main platform for the partnership’s growth. Sigma Connected has created 95 job opportunities in the Cape Town area following the partnership with TDX Group. This includes, 57 individuals who were recruited through impact sourcing, where people are directly employed from economically disadvantaged communities.
Gary Gilburd, Chief Executive at Sigma Connected Group, said: “This is a unique link up in the outsourcing industry and is built on a decade-long relationship with TDX Group’s senior team. The specialisms we bring in contact centre management, paired with TDX Group’s debt collection and data expertise, is the perfect, all-in-one solution for clients. Vitally, clients can also draw on our credit management services offer through our McLaren Credit Services arm, and our ReachOut initiative, which is now supporting thousands of vulnerable people.
“As one of the pioneers of offshoring services to South Africa, I believe our presence there, alongside TDX’s affordability and debt expertise, can lead to further growth well into the future.”
Phil McGilvray, Managing Director at TDX Group, an Equifax company, said: “Ensuring collections activity is conducted with both compassion and data-driven accuracy is vitally important to TDX, particularly when it comes to supporting vulnerable customers or those facing financial difficulty. This partnership with Sigma Connected is a great cultural alignment, as their initiatives and track-record in collections will help us support more clients on their recovery journeys while ensuring our high, ethical collections standards are upheld.”
About Sigma Connected – Sigma Connected is a multi-award-winning Business Process Outsourcing (BPO) provider that specialises in outsourced (white-label) 24/7 customer contact centre services. Services include customer service management, collections, complaints handling, and vulnerable customer support. The company’s McLaren Credit Services division also supports a range of clients who are looking to outsource their account and debt collection processes.
Founded in 2011, Sigma employs over 5,000 people across the UK, South Africa, Australia and the United States. The company is also credited as being one of the pioneers of offshoring solutions to South Africa.
Sigma is recognised for its ground-breaking ReachOut initiative. ReachOut helps customers find a pathway to better manage their debts, and signposting them to organisations who can support with debt management, mental health and wellbeing.
About Equifax – At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region.
Equifax Ltd is one of the Equifax group companies based in the UK. Equifax Ltd is authorised and regulated by the Financial Conduct Authority. For more information, visit equifax.co.uk