PRESS RELEASE: The Royal Society for the Prevention of Cruelty to Animals (RSPCA) has renewed its contact centre contract with Capita until 2022. The contract will see Capita continue to provide the RSPCA’s national contact centre which handles more than one million calls each year, and provides support for animal cruelty incidents, of which 149,000 were investigated in 2016. Continue reading Capita set to reach nearly 20 years of RSPCA contact centre management
Category Archives: Outsourcing
Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider
PRESS RELEASE: Sykes Enterprises, Incorporated, a global business process outsourcing leader in providing comprehensive inbound customer engagement services to Global 2000 companies, announced today that it has completed the acquisition of the certain assets of the telecommunications services provider. Continue reading Sykes Enterprises, Incorporated Completes Acquisition of Certain Assets of a Global 2000 Telecommunications Services Provider
Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
PRESS RELEASE: Conduent Incorporated, a leading business services provider, has named Srikanth Iyengar as Group Chief Executive – Europe. In his role, Iyengar will be responsible for transforming and growing the company’s presence in Europe. Continue reading Conduent Appoints Srikanth Iyengar as Group Chief Executive – Europe
Grosvenor Services Group named best outsourced collections provider
PRESS RELEASE: Grosvenor Services Group, a part of specialist outsourced service provider Echo Managed Service, has been recognised for its outstanding customer service, collections performance and business growth after being named best outsourced collections provider at the Credit Awards in London. The customer focussed debt collection agency – beat off competition from five of the biggest names in the industry to win the accolade. Continue reading Grosvenor Services Group named best outsourced collections provider
MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain
PRESS RELEASE: Atento S.A., the leading provider of CRM & BPO in Latin America, and one of the three top providers worldwide, has partnered with MediaMarkt, a leading consumer electronics distribution company, to strengthen its customer relationship strategy and enhance the quality and efficiency of its service in Spain. Continue reading MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain
Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com
PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Continue reading Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com