PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties.

Golden Gate BPO Solutions is servicing this new client from its contact center partner in Montego Bay, Jamaica.

Stephen B. Ferber, CEO of Golden Gate BPO Solutions, stated, “The partnership between Golden Gate BPO and HotelPower.com is indicative of our company’s expertise in the travel space and customer relationship management, from sales and service to customer retention. HotelPower.com was established by travel industry leaders from Global Travel International – the 55th Largest Travel Agency in the U.S. according to the Travel Weekly Power List 100 – to bring insider rates and discounts to a wider audience. Their vision and innovative solutions for travelers and strong commitment to customer experience align directly with Golden Gate BPO’s principles. We are proud to be partnering with this outstanding company.”

Adds Randy Warren, CEO of HotelPower.com, “Golden Gate BPO Solutions is a unique provider in the outsourcing space – one that can provide us with customized, goal-oriented solutions for our customer service needs as well as the utmost in relationship management through full immersion with our organization and its culture. This is an approach we found extremely appealing in our search, and Golden Gate BPO was the one outsourced contact center company that could offer this high-touch level of service we require. We believe in their standards of creating the most positive customer experience, and we’re excited for them to be a part of our team to help service and grow our business.”