Echo has won a new contract to deliver contact management, billing, and collection management services for Northern Ireland Water. The contract will run for up to 10 years – initially seven with the option for NIW to extend for a further three – and was awarded following a competitive procurement process. Continue reading Echo to deliver specialist customer service and new software to Northern Ireland Water
Category Archives: Outsourcing
TTEC opens new global customer experience delivery centre in Cape Town
TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced the opening of a new global customer experience delivery centre in Cape Town, South Africa. Continue reading TTEC opens new global customer experience delivery centre in Cape Town
Sigma Connected Group announces entry into US market
UK outsourcing specialist Sigma Connected has announced its expansion into the United States as it secures its first two new clients in the country. Continue reading Sigma Connected Group announces entry into US market
European Bank for Reconstruction and Development invests EUR 60 million in Mplus
Mplus Group reached a significant milestone in the development of its Business Process Outsourcing (BPO) business vertical by signing an investment agreement worth EUR 60 million with the European Bank for Reconstruction and Development (EBRD), to be completed following regulatory approvals by the competent authorities. Continue reading European Bank for Reconstruction and Development invests EUR 60 million in Mplus
Dudley Council partners with Arvato CRM Solutions to accelerate its digital transformation journey
Datchet-headquartered Arvato CRM Solutions has secured a brand-new contract with Dudley Metropolitan Borough Council to use automation to transform its accounts payable department. Continue reading Dudley Council partners with Arvato CRM Solutions to accelerate its digital transformation journey
Ventrica launches technology arm
Ventrica has built a huge reputation for offering exceptional customer experience to its clients over the last fifteen years. This month they have expanded their portfolio to launch a series of bespoke digital solutions into the marketplace. Continue reading Ventrica launches technology arm