Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
Category Archives: Outsourcing
Outsourced customer contact centre announces second site & 400 new jobs
PRESS RELEASE: Outsourced customer contact centre, Ventrica has announced plans for extra capacity at a new site in Southend that will generate at least 400 new positions, growing its workforce to circa 800 staff in the next 2 years. The new 14,000sq. Ft. premises will be located close to its existing contact centre in the town and will be operational September 01st 2017. Continue reading Outsourced customer contact centre announces second site & 400 new jobs
Webhelp Celebrates 740 Years of Excellent Customer Experience
Leading global customer experience expert Webhelp has celebrated 740 years of dedicated customer service from a total of 66 colleagues at a gala dinner at Cameron House Hotel, Loch Lomond, on Saturday, May 6. Continue reading Webhelp Celebrates 740 Years of Excellent Customer Experience
Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
PRESS RELEASE: Teleperformance announced the launch of its chat bot (artificial intelligence) technology, increasing its portfolio of services. The new solution was leveraged by a strategic partnership with Artificial Solutions, a technology leader in artificial intelligence and Natural Language Interaction (NLI). Continue reading Teleperformance Launches Sophisticated AI-Powered Chat Bots with Capabilities in 35 Languages
Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report
PRESS RELEASE: Industry research firm Gartner, Inc. placed Conduent Incorporated, in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. Continue reading Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report
Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience
PRESS RELEASE: Electric Ireland – the leading energy retailer in Ireland – has partnered with outsourced customer contact specialist, Echo Managed Services, to increase engagement and improve customer contact and satisfaction across the north and south of Ireland. Continue reading Electric Ireland appoints customer contact specialist to boost engagement and improve customer experience