PRESS RELEASE: Amazon Web Services (AWS), an Amazon.com company announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations. Setting up a cloud-based contact center with Amazon Connect is as easy as a few clicks in the AWS Management Console, and agents can begin taking calls within minutes. Continue reading AWS announces Amazon Connect
Category Archives: Product Launch
8X8 Launches ContactNow: a New Contact Center Solution for Teams
8×8 announced 8×8 ContactNow™, an intelligent, scalable and easy-to-use cloud contact center solution for teams. ContactNow expands upon the company’s cloud contact center portfolio to include a solution for teams, such as sales, marketing, human resources, recruiting and help desks that regularly interact with internal and external customers. The new solution offers companies complete flexibility with pay-as-you-go as well as monthly pricing models. Continue reading 8X8 Launches ContactNow: a New Contact Center Solution for Teams
ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
PRESS RELEASE: ShoreTel® announced the launch of ShoreTel TeamworkTM, a real-time collaboration tool that empowers teams to work more efficiently and productively on the go. With Teamwork, colleagues can collaborate over chat, manage team tasks and share files, all from one mobile application. Continue reading ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Aculab announces new biometric speaker verification engine – VoiSentry
PRESS RELEASE: Aculab, a leading provider of deployment proven telephony APIs for the global communications market, is pleased to announce the intended release of a biometric speaker verification software option for its OEM partners. Christened VoiSentry, Aculab’s voice biometric offering is designed to enable its developer customers to add voice authentication solutions to any business application. Continue reading Aculab announces new biometric speaker verification engine – VoiSentry
8×8 Introduces the World’s First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration
8×8 announced the world’s first Communications Cloud that combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single, open platform. As part of the introduction of the 8×8 Communications Cloud™, the company also announced the acquisition of Sameroom™, an interoperability platform that enables cross-team messaging and collaboration in the enterprise; a host of new integrations with some of the world’s most popular enterprise applications; and the introduction of new open APIs for customers and partners. Continue reading 8×8 Introduces the World’s First Communications Cloud to Usher in a New Era of Converged Communications and Team Collaboration