inContact, Inc., a NICE company (NASDAQ: NICE) and the leading provider of cloud contact center software that unifies omnichannel routing, workforce optimization and analytics, today announced the details of its Spring 2017 release. Updates to the inContact Customer Interaction Cloud improve the customer experience with comprehensive omnichannel journey management, increased contact handling speed and accuracy through analytics-based routing and boosts the value of customer interaction data with new cloud storage services. Continue reading inContact Announces Spring 2017 Release of Award-Winning Customer Interaction Cloud
Category Archives: Product Launch
InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool
InMoment publicly launched Discover, a first-of-its-kind analytics tool, at the company’s global best practices event and in conjunction with the announcement of a new CEO. (See InMoment Appoints Andrew Joiner as New Chief Executive Officer). Discover constantly monitors and mines the full range of structured and unstructured customer data, going beyond insights to generate customer experience (CX) intelligence, or always-on, customer-sourced intelligence for the entire enterprise. Continue reading InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool
NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
NewVoiceMedia announced its Spring ’17 release today, unveiling major enhancements to its intelligent communications platform that will optimise its customers’ contact centre management and operations, enabling them to deliver a more efficient customer experience. Continue reading NewVoiceMedia announces Spring ’17 release to optimise contact centre management and customer experience
New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Pegasystems announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM) offerings that enable businesses to optimise their sales and customer service effectiveness with desktop analytics and machine learning. Continue reading New AI and Robotics Capabilities Optimise Pega CRM to Improve Service and Sales Effectiveness
Salesforce Spring ‘17 Release is Live With Einstein Artificial Intelligence — The First Complete Enterprise CRM With AI
PRESS RELEASE: Salesforce announced Einstein AI is available to all of its customers across sales, service, marketing, commerce and more. Part of Spring ‘17, Salesforce’s 52nd major product release in 18 years, Einstein is already being leveraged by customers to deliver smarter, more impactful customer experiences, and by developers to bring AI into the next generation of customer relationship management (CRM) apps. Continue reading Salesforce Spring ‘17 Release is Live With Einstein Artificial Intelligence — The First Complete Enterprise CRM With AI
EarthBend Offers Cloud Contact Center
PRESS RELEASE: Enghouse Interactive announced that EarthBend Cloud Contact Center, a cloud service offering based on Enghouse Interactive Contact Center: Service Provider (CCSP), has deployed version 7.2. CCSP is purpose-built for cloud computing, and ideally-suited for service providers. Capitalizing on the global shift from outdated legacy systems, which required prohibitive capital expenditures, EarthBend’s Cloud Contact center provides the shift to an operating expense-based pricing model that complements the need for flexibility and scalability. Continue reading EarthBend Offers Cloud Contact Center