Genesys®, the global leader in omnichannel customer experience and contact center solutions has unveiled G-NINE™. G-NINE is guiding the next evolution for the industry’s leading omnichannel platform to help companies of all sizes deliver magnificent customer experiences every time. Continue reading Genesys Customer Experience Platform Embraces the Future with G-NINE
Category Archives: Product Launch
RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions unveiled RingCentral Webinar™, a new addition to the RingCentral portfolio. Large-scale virtual meetings to audiences across global regions require a cloud platform that can scale and need sophisticated presenter controls for flexibility, while providing attendees with a seamless experience. Continue reading RingCentral Unveils New Enterprise Cloud Webinar Solution to Host Virtual Events for up to 3,000 Attendees
Mediahawk Launches International Call Tracking Solution
PRESS RELEASE: The UK’s leading call tracking software provider has launched an international call tracking solution allowing businesses to monitor calls and optimise marketing activity on a global scale. Mediahawk’s brand new international tracked telephone numbers are available as both online dynamic phone numbers and offline static numbers, making it possible to determine which SEO activity, PPC ads, Social Media placement and offline marketing are performing worldwide. Continue reading Mediahawk Launches International Call Tracking Solution
LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform
LivePerson, the leading provider of cloud mobile and online business messaging solutions, has launched the world’s first enterprise bot management platform. Designed to run multiple bots at scale in the digital, marketing and care operations of large brands, LiveEngage for Bots is an extension of its LiveEngage platform, and allows these brands to deploy, manage, and measure bots in one place, directly alongside human workers. Continue reading LivePerson launches LiveEngage for Bots, the world’s first enterprise bot management platform
Medallia Introduces the Future of Customer Experience
Medallia unveiled Medallia Experience CloudTM, which brings together machine and human learning on a single platform. Processing massive amounts of customer data, Medallia’s advanced machine learning capabilities uncover key insights that empower people to take meaningful action that improve the customer experience, and ultimately, the bottom line. Continue reading Medallia Introduces the Future of Customer Experience
Aspect Software launches Aspect Via in Europe
Aspect Software is celebrating the European launch of its 100 per cent cloud-based Customer Engagement Centre (CEC) platform, Aspect Via, this month. Available to all verticals in the UK and Europe, Aspect Via’s launch marks the company’s aggressive global expansion plans.. Continue reading Aspect Software launches Aspect Via in Europe