PRESS RELEASE: NICE announced that its NICE Engage Platform is enabling seamless, real-time communications between various contact center systems, thus meeting the needs of fast-paced customer service environments as well as critical back office operations. This is a result of efforts to provide a simplified user experience, improve compliance capabilities, support more digital interactions, and deliver greater integration with third party technologies and business applications. Continue reading New Release of NICE Engage Omnichannel Recording Platform Lets Organizations Deliver a Consistent Customer Experience across All Interaction Channels
Category Archives: Product Launch
Pegasystems Brings Concierge-Level Service To Digital Experiences With Launch Of Pega Self-Service Advisor
Pegasystems launched Pega® Self-Service Advisor – an AI-powered capability that enables businesses to provide customers with intelligent ‘digital advisors’ anywhere on their web and mobile channels. By understanding customer intent in real time, this new one-click feature immediately surfaces the content and actions the customer needs into a single view. For the first time, businesses can provide AI-powered concierge-level service while bypassing scattered navigation experiences that frustrate customers and negatively impact the bottom line. Continue reading Pegasystems Brings Concierge-Level Service To Digital Experiences With Launch Of Pega Self-Service Advisor
eGain to exhibit at Call Centre World (CCW) 2017
PRESS RELEASE: eGain announced that the company will showcase its award-winning digital engagement suite for the Cisco contact centre infrastructure—eGain Solve™ for Cisco Unified CCE™—at CCW 2017 in Berlin, scheduled for February 21st through 23rd, 2017. Continue reading eGain to exhibit at Call Centre World (CCW) 2017
Boxever™ Launches New Product Suite, Expands Offerings to Support the Customer Journey Within New Verticals
PRESS RELEASE: BoxeverTM, the leader in omni-channel personalization for B2C brands announced a new product suite – including Boxever OneView and Boxever Engage – that make up its Customer Intelligence Cloud. This expands its core offerings beyond the travel space, to now include the retail and financial services sectors. Digitally savvy companies in new verticals will now be able to reimagine the customer experience, leveraging Boxever’s proven expertise to understand and anticipate individual customers’ needs at every digital and physical touchpoint. Continue reading Boxever™ Launches New Product Suite, Expands Offerings to Support the Customer Journey Within New Verticals
Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform
PRESS RELEASE: Salesforce announced Service Cloud Einstein, the world’s #1 intelligent customer service platform. With Service Cloud Einstein, companies can use artificial intelligence to manage the increasing complexity of customer service and drive new levels of agent productivity and efficiency, while providing customers with a world-class, omni-channel service experience. Service Cloud Einstein adds a layer of intelligence to every service interaction, empowering all service employees to deliver incredible customer experiences—whether it is the agent, supervisor or mobile worker in the field. Continue reading Salesforce Introduces Service Cloud Einstein, the World’s #1 Intelligent Customer Service Platform
LightBound Launched Cloud Contact Center Solution
PRESS RELEASE: LightBound is pleased to announce the addition of Cloud Contact Center solution to their Integrated Voice portfolio yesterday. LightBound’s Cloud Contact Center is an advanced call center management system with more functionality than traditional on-premise hardware PBXs – at a fraction of the cost. The Contact Center solution leverages a SaaS model to deliver a customizable and powerful automated delivery of calls that include ACD, Chat, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more. Continue reading LightBound Launched Cloud Contact Center Solution