Tag Archives: InMoment

‘Support personalisation’ dominates modern brand-consumer connectivity

Over the years, rapid advancement of digital marketing technologies and evolution in the e-commerce landscape has catapulted organisations into a new phase of connectivity, dominated by personalisation. Today, businesses operate amidst fierce competition to win customers who now demand more than just a good customer experience. The contact centre industry must reassess its operations to successfully address and deliver a personalised experience that meets the demands of consumers today. Eli Fillmore, Director, Customer Success, Contact Centres at InMoment talks about the growing importance of support personalisation. Continue reading ‘Support personalisation’ dominates modern brand-consumer connectivity

InMoment Unveils New AI Algorithms That Predict and Prevent Employee Attrition, Reduce Turnover Costs

InMoment, the leader in customer experience intelligence, unveils the availability of new artificial intelligence (AI) algorithms that predict employee attitudes and behaviors, allowing companies to proactively prevent turnover and reduce the costs of replacing human capital. Continue reading InMoment Unveils New AI Algorithms That Predict and Prevent Employee Attrition, Reduce Turnover Costs

InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision

The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform, which has its European headquarters in Birmingham, saw strong success across many fronts during the first six months of 2017, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision

InMoment’s Discover Receives International Award for Unique Ability to Augment Human Intelligence

InMoment, the leader in customer experience intelligence, announced that its new Discover™ technology is the winner of a Gold Stevie® Award by the 2017 International Business AwardsSM. This prestigious award for Discover comes just days after the product was announced a finalist in the SaaS awards in addition to being named New Product of the Year by the American Business Awards earlier this year. Continue reading InMoment’s Discover Receives International Award for Unique Ability to Augment Human Intelligence

InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision

The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision

Choctaw Nation Selects InMoment’s CX Intelligence Platform to Build Financial Sustainability Through High-Value Guest and Employee Experience

InMoment announced that Choctaw Nation of Oklahoma, the third largest Native American tribe in the country, has selected the company’s industry-leading customer experience intelligence platform to support the Nation’s long-term financial sustainability through a deeper understanding of customer and employee data. Continue reading Choctaw Nation Selects InMoment’s CX Intelligence Platform to Build Financial Sustainability Through High-Value Guest and Employee Experience

Independent Research Firm Cites InMoment as a Leader in Customer Feedback Management Platforms, Q2 2017

InMoment, a pioneer in customer experience (CX) intelligence technology, was among the select companies that Forrester invited to participate in its April 10, 2017 evaluation, “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017.” In this evaluation, InMoment was cited as a Leader. Continue reading Independent Research Firm Cites InMoment as a Leader in Customer Feedback Management Platforms, Q2 2017

InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool

InMoment publicly launched Discover, a first-of-its-kind analytics tool, at the company’s global best practices event and in conjunction with the announcement of a new CEO. (See InMoment Appoints Andrew Joiner as New Chief Executive Officer). Discover constantly monitors and mines the full range of structured and unstructured customer data, going beyond insights to generate customer experience (CX) intelligence, or always-on, customer-sourced intelligence for the entire enterprise. Continue reading InMoment Launches Discover, a First-of-its-Kind CX Intelligence Tool

InMoment Appoints Andrew Joiner as New Chief Executive Officer

InMoment, the leading customer experience (CX) intelligence platform, announced that its board of directors has appointed Andrew Joiner as the company’s new chief executive officer. John Sperry, InMoment founder and CEO, will continue his work with the company as chairman of InMoment’s board of directors. Continue reading InMoment Appoints Andrew Joiner as New Chief Executive Officer