Tag Archives: InMoment

Partnerships

InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling

InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. Continue reading InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling →

Technology

InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem

InMoment, the leading provider of Experience Improvement (XI)™, announced it was awarded a patent for the XI Platform’s unique backend data aggregation and its customer experience (CX) system and methods for processing very-large CX datasets. Continue reading InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem →

Market Research

NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK

InMoment®, the leading provider of Experience Improvement (XI)™, has announced the release of its exclusive research study in partnership with NPSx by Bain & Company, which analyses the CX landscape in the UK and highlights the CX leaders and laggards based on their Net Promoter Score (NPS) performance. Continue reading NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK →

Technology

InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so. Continue reading InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform →