Tag Archives: InMoment

Technology

InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem

InMoment, the leading provider of Experience Improvement (XI)™, announced it was awarded a patent for the XI Platform’s unique backend data aggregation and its customer experience (CX) system and methods for processing very-large CX datasets. Continue reading InMoment Awarded Patent to Solve the CX Industry’s Most Expensive Data Management Problem →

Market Research

NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK

InMoment®, the leading provider of Experience Improvement (XI)™, has announced the release of its exclusive research study in partnership with NPSx by Bain & Company, which analyses the CX landscape in the UK and highlights the CX leaders and laggards based on their Net Promoter Score (NPS) performance. Continue reading NPSx By Bain & Company and InMoment Release Exclusive Industry Report, Identifying CX Leaders in the UK →

Technology

InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so. Continue reading InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform →

Technology

InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution

InMoment®, the leading provider of Experience Intelligence (XI)™, and a leader in employee experience (EX) and customer experience (CX) solutions, announced an employee Return to Work technology offering designed to identify employee attitudes about office or at-home workplace safety and personal health, work procedures and environmental needs, and ongoing employee well-being as employees adapt to new working environments. Continue reading InMoment Helps the World’s Top Brands Determine Their Best ‘Return to Work’ Strategies with Tailored Feedback Solution →

Guest Post

‘Support personalisation’ dominates modern brand-consumer connectivity

Over the years, rapid advancement of digital marketing technologies and evolution in the e-commerce landscape has catapulted organisations into a new phase of connectivity, dominated by personalisation. Today, businesses operate amidst fierce competition to win customers who now demand more than just a good customer experience. The contact centre industry must reassess its operations to successfully address and deliver a personalised experience that meets the demands of consumers today. Eli Fillmore, Director, Customer Success, Contact Centres at InMoment talks about the growing importance of support personalisation. Continue reading ‘Support personalisation’ dominates modern brand-consumer connectivity →