AssistMe, the innovative new multichannel chatbot from Buzzeasy is announced. Powered by AI, machine learning, and natural language understanding, AssistMe is an intelligent conversational chatbot that engages naturally with consumers 24/7 to offer instant, personalized responses –and provide the added benefit of swift hand-off to live assisted service when self-service is not enough. Continue reading The New AI-Powered Chatbot from Buzzeasy has Launched
Category Archives: Product Launch
Parker Software launches new chat product
Live chat specialist, Parker Software, has this week launched a new chat product exclusively for the SME market. Branded WhosOn SmallTalk, the solution provides a free, lightweight chat channel for single users. Continue reading Parker Software launches new chat product
Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1
Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact centre platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact centre agents. Continue reading Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1
New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry
Amdocs announced its newest offering to help its customers accelerate their journey to become digital service providers: Amdocs DigitalONE. DigitalOne is a digital enablement platform for customer care and commerce spanning the entire order lifecycle. Continue reading New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres
NICE announced the release of the GDPR Compliance Centre, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact centre. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency. Continue reading NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centres
Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers
Freshworks, the leading provider of cloud-based business software, today announced the launch of Freshmarketer, a suite of marketing tools that will focus on optimizing conversions, bringing in much-needed visibility and insight into the customer acquisition process for businesses of all sizes. Freshworks’ recently acquired Zarget, and rebranded its suite of Conversion Rate Optimization (CRO) tools as Freshmarketer, making it their seventh product in its suite of affordable business software. Continue reading Freshworks Launches Freshmarketer – Marketing Software for Digital Marketers