Conversocial, the leading social customer engagement platform unveils the next-generation in social customer care with new workflow, intelligence and insight capabilities. The new features enable support teams at enterprise brands to respond faster, work smarter and drive more measurable results. Continue reading Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty
Category Archives: Product Launch
Clarabridge Transforms Social Customer Service with New Crisis Management Solution
Clarabridge, the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, today announced the first-ever, full-service solution designed specifically for brands to easily create and implement social media crisis plans across all departments within their organization. Continue reading Clarabridge Transforms Social Customer Service with New Crisis Management Solution
Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management
Verint® announced the release of its new Automated Quality Management™ (AQM) solution, an integrated component of its market leading workforce optimization suite that can automate the entire quality management (QM) process, from scoring evaluations to assigning coaching. Continue reading Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management
Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations
Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive more productive prospect conversations. Powered by AI, the Talkdesk for Sales product suite includes SalesAssistTM, power dialing, voicemail drop, local presence, Salesforce Sales Cloud integration, and more. Continue reading Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations
PanTerra Enriches Streams, its Next-Generation Unified Cloud Service with Business Intelligence, Enhanced Notification and Mobile Improvements
PanTerra, the leading provider of unified cloud services for mid-market enterprises announced a major upgrade to Streams, its unified communications, team messaging and file sync & share cloud service. With today’s release, Streams adds enhanced business intelligence with powerful graphical analytics and expanded reports, real-time and threshold notifications and improved mobility collaboration. Continue reading PanTerra Enriches Streams, its Next-Generation Unified Cloud Service with Business Intelligence, Enhanced Notification and Mobile Improvements
KIVA Group Announces General Availability of QuickStart Hosted Call Center Solution for Credit Unions and Banks
KIVA Group, a premier, omnichannel CEM/CRM software provider to credit unions and banks, announced today its hosted Respect™ unified Communication Center (uCC) offering. The inbound service solution, which is now available to all credit unions and banks, can be deployed as an entirely new agent service desktop with integration to the core system in less than a month. Continue reading KIVA Group Announces General Availability of QuickStart Hosted Call Center Solution for Credit Unions and Banks