Category Archives: Technology

Partnerships

Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres

Capita, a leading AI-led UK business process outsourcer, has announced a multi-year agreement with Snowflake, the AI Data Cloud company. By combining Snowflake’s innovative platform with Capita’s expertise in running and transforming complex operations, contact centres can operationalise AI safely, measurably and at scale. Continue reading Capita announces collaboration with Snowflake to power its AI Catalyst Stack for mission-critical citizen contact centres →

Partnerships

Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations

Tealium announced a new integration with Diabolocom, enabling brands to power intelligent, personalised customer interactions across voice and digital contact channels using trusted, real‑time customer data from Tealium’s Customer Data Platform (CDP) and Diabolocom’s AI‑enhanced cloud contact centre platform. Continue reading Tealium and Diabolocom Deliver Unified AI‑Powered Contact Center Experiences with new integrations →

Technology

Infobip is set to launch AgentOS to orchestrate autonomous AI-driven customer journeys at scale

Global AI-first cloud communications platform Infobip, which celebrates its 20th anniversary this year, is set to launch its AI-native fully managed solution AgentOS. The new platform builds on Infobip’s recently launched AI Agents, the intelligent foundation for autonomous customer communications. Continue reading Infobip is set to launch AgentOS to orchestrate autonomous AI-driven customer journeys at scale →

Technology

Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

Zoom Communications, Inc. unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new execution architecture and expanded AI capabilities designed to resolve customer issues end to end, seamlessly hand off to human agents, and help enterprises shift from transactional service interactions to connected customer relationships. Continue reading Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution →