Adobe, IBM and Red Hat announced a strategic partnership to help accelerate digital transformation and strengthen real-time data security for enterprises, with a focus on regulated industries. The intent of the partnership is to enable companies to deliver more personalised experiences across the customer journey, driving improved engagement, profitability and loyalty. Continue reading Adobe, IBM and Red Hat Announce Strategic Partnership to Advance Customer Experience Transformation
Tag Archives: IBM
IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation (RPA) WDG Soluções Em Sistemas E Automação De Processos LTDA (referred to as “WDG Automation” throughout). Continue reading IBM to Acquire WDG Automation to Advance AI-Infused Automation Capabilities for Enterprises
IBM and Blue Prism Deliver Digital Workforce Capabilities
As businesses increasingly recognize the opportunity to increase productivity, improve customer experiences and deliver new products and services through intelligent automation, Blue Prism and IBM have joined forces to deliver a secure, scalable and easy-to-use Digital Workforce for enterprises worldwide, such as Walgreens. Continue reading IBM and Blue Prism Deliver Digital Workforce Capabilities
Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions
PRESS RELEASE: IBM and The All England Lawn Tennis Club (AELTC), today unveiled new technologies for The Championships 2017, marking the next phase in the AELTC’s journey, cementing digital as the gateway to their brand with unique data insights and cognitive solutions. Continue reading Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions
New IBM Studies Reveal Brands Struggle to Meet Demands of Today’s Consumers Including Members of Generation Z
PRESS RELEASE: Retailers are grappling to meet the demands of consumers and must transform quickly to inspire loyalty with customers who are hopping from store to web to mobile to social, and back again, according to new research from IBM. Continue reading New IBM Studies Reveal Brands Struggle to Meet Demands of Today’s Consumers Including Members of Generation Z
IBM to provide Cloud-based service to Indusind bank
PRESS RELEASE: IBM announced that Indusind bank will use its Cloud-based digital solutions to enhance its customer experience. As part of a three-year strategic partnership, IBM will provide Cloud and predictive analytics-based multi-channel campaign management solution that will enable Indusind bank to strengthen its online banking presence. Continue reading IBM to provide Cloud-based service to Indusind bank
IBM Opens Watson IoT Global Headquarters, Extends Power of Cognitive Computing to a Connected World
PRESS RELEASE: IBM announced the opening of its global headquarters for Watson Internet of Things (IoT), launching a series of new offerings, capabilities and ecosystem partners designed to extend the power of cognitive computing to the billions of connected devices, sensors and systems that comprise the IoT. These new offerings will be available through the IBM Watson IoT Cloud, the company’s global platform for IoT business and developers. Continue reading IBM Opens Watson IoT Global Headquarters, Extends Power of Cognitive Computing to a Connected World
Coca-Cola Amatil Improves its Customer Experience with IBM Cloud
PRESS RELEASE: IBM announced it has signed a multi-million dollar agreement with Coca-Cola Amatil (CCA) to move its Asia Pacific customer planning and relationship management systems to the IBM Cloud. Hosting the workloads in IBM’s two SoftLayer cloud centers in Australia will provide CCA with a more agile environment to quickly respond to customer needs and will deliver significant annual savings to CCA. Continue reading Coca-Cola Amatil Improves its Customer Experience with IBM Cloud
Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation
PRESS RELEASE: IBM announced it has signed a 10-year, large-scale services agreement with Shop Direct to move the multi-brand digital retailer to a hybrid cloud model to increase flexibility and quickly respond to changes in demand as it grows. IBM’s cloud will underpin the delivery of a suite of analytics, mobile, social and security offerings that will enable Shop Direct to improve its customers’ online shopping experience while empowering its workforce to collaborate more easily and improve productivity. Continue reading Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation
IBM Transforms National Express Customer Experience
PRESS RELEASE: IBM and National Express Group plc announce a series of cloud-based innovations transforming the global transport operator by improving operational performance and customer experience. To stay ahead of competition and help anticipate travelers’ needs, National Express’s rail franchise c2c is using the latest mobile technology to provide real-time travel planning, and data analytics to enable better business decision-making. Continue reading IBM Transforms National Express Customer Experience
Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers
PRESS RELEASE: Genesys announced that it has received the 2014 Technology Innovation Award for Contact Centers from Ventana Research Technology, a leading benchmark research and advisory services firm. The award recognizes the technology innovation created by the two companies in partnering to combine the award-winning Genesys Customer Experience Platform with the IBM Watson Engagement Advisor. With the new joint solution, organizations can better serve consumers in their self-service applications and contact centers. Continue reading Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers
Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience
PRESS RELEASE: IBM announced that Zain, the pioneer of mobile telecommunications in Kuwait, has chosen IBM’s social software to deliver deeper, more personalized experiences for its 2.5 million customers in the country. The IBM solution brings together Zain’s digital, mobile and social platforms to offer customers a single, compelling point of engagement. Continue reading Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience
South Korean Agency Turns to IBM Mainframe Cloud to Better Engage and Serve South Korean Citizens
PRESS RELEASE: IBM announced it will build a new open-source cloud platform designed to help the Anti-Corruption and Civil Rights Commission (ACRC) in South Korea to streamline operations and consolidate numerous national public service phone numbers into one integrated call center. Continue reading South Korean Agency Turns to IBM Mainframe Cloud to Better Engage and Serve South Korean Citizens
IBM Introduces ‘IBM ExperienceOne’ to Help Organizations Bring Together Marketing, Sales and Services Practices to Deepen Customer Engagement
PRESS RELEASE: At its Smarter Commerce Global Summit in Tampa, IBM announced ‘IBM ExperienceOne,’ a new integrated portfolio of cloud-based and on premise offerings that help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. Continue reading IBM Introduces ‘IBM ExperienceOne’ to Help Organizations Bring Together Marketing, Sales and Services Practices to Deepen Customer Engagement
Coca-Cola Amatil unifies business with IBM cloud hub in Sydney
PRESS RELEASE: IBM announced it has signed a five-year multimillion dollar cloud agreement with Coca-Cola Amatil (CCA). The cloud project will streamline CCA’s operations and processes across the South Pacific region and is expected to drive significant operational costs out of the business. Continue reading Coca-Cola Amatil unifies business with IBM cloud hub in Sydney