Tag Archives: IBM

IBM and Blue Prism Deliver Digital Workforce Capabilities

As businesses increasingly recognize the opportunity to increase productivity, improve customer experiences and deliver new products and services through intelligent automation, Blue Prism and IBM have joined forces to deliver a secure, scalable and easy-to-use Digital Workforce for enterprises worldwide, such as Walgreens. Continue reading IBM and Blue Prism Deliver Digital Workforce Capabilities

Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions

PRESS RELEASE: IBM and The All England Lawn Tennis Club (AELTC), today unveiled new technologies for The Championships 2017, marking the next phase in the AELTC’s journey, cementing digital as the gateway to their brand with unique data insights and cognitive solutions. Continue reading Wimbledon Prepares for Greatness – IBM and the All England Lawn Tennis Club, Re-shaping the Fan Experience with Cognitive solutions

New IBM Studies Reveal Brands Struggle to Meet Demands of Today’s Consumers Including Members of Generation Z

ibmpos_bluePRESS RELEASE: Retailers are grappling to meet the demands of consumers and must transform quickly to inspire loyalty with customers who are hopping from store to web to mobile to social, and back again, according to new research from IBM. Continue reading New IBM Studies Reveal Brands Struggle to Meet Demands of Today’s Consumers Including Members of Generation Z

IBM to provide Cloud-based service to Indusind bank

PRESS RELEASE: IBM announced that Indusind bank will use its Cloud-based digital solutions to enhance its customer experience. As part of a three-year strategic partnership, IBM will provide Cloud and predictive analytics-based multi-channel campaign management solution that will enable Indusind bank to strengthen its online banking presence. Continue reading IBM to provide Cloud-based service to Indusind bank

IBM Opens Watson IoT Global Headquarters, Extends Power of Cognitive Computing to a Connected World

PRESS RELEASE: IBM announced the opening of its global headquarters for Watson Internet of Things (IoT), launching a series of new offerings, capabilities and ecosystem partners designed to extend the power of cognitive computing to the billions of connected devices, sensors and systems that comprise the IoT. These new offerings will be available through the IBM Watson IoT Cloud, the company’s global platform for IoT business and developers. Continue reading IBM Opens Watson IoT Global Headquarters, Extends Power of Cognitive Computing to a Connected World

Coca-Cola Amatil Improves its Customer Experience with IBM Cloud

PRESS RELEASE: IBM announced it has signed a multi-million dollar agreement with Coca-Cola Amatil (CCA) to move its Asia Pacific customer planning and relationship management systems to the IBM Cloud. Hosting the workloads in IBM’s two SoftLayer cloud centers in Australia will provide CCA with a more agile environment to quickly respond to customer needs and will deliver significant annual savings to CCA. Continue reading Coca-Cola Amatil Improves its Customer Experience with IBM Cloud

Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation

PRESS RELEASE: IBM announced it has signed a 10-year, large-scale services agreement with Shop Direct to move the multi-brand digital retailer to a hybrid cloud model to increase flexibility and quickly respond to changes in demand as it grows. IBM’s cloud will underpin the delivery of a suite of analytics, mobile, social and security offerings that will enable Shop Direct to improve its customers’ online shopping experience while empowering its workforce to collaborate more easily and improve productivity. Continue reading Shop Direct Extends Partnership with IBM Cloud to Accelerate Digital Transformation

IBM Transforms National Express Customer Experience

PRESS RELEASE: IBM and National Express Group plc announce a series of cloud-based innovations transforming the global transport operator by improving operational performance and customer experience. To stay ahead of competition and help anticipate travelers’ needs, National Express’s rail franchise c2c is using the latest mobile technology to provide real-time travel planning, and data analytics to enable better business decision-making. Continue reading IBM Transforms National Express Customer Experience

Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers

PRESS RELEASE: Genesys announced that it has received the 2014 Technology Innovation Award for Contact Centers from Ventana Research Technology, a leading benchmark research and advisory services firm. The award recognizes the technology innovation created by the two companies in partnering to combine the award-winning Genesys Customer Experience Platform with the IBM Watson Engagement Advisor. With the new joint solution, organizations can better serve consumers in their self-service applications and contact centers. Continue reading Genesys and IBM Honored with 2014 Technology Innovation Award for Contact Centers

Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

PRESS RELEASE: IBM announced that Zain, the pioneer of mobile telecommunications in Kuwait, has chosen IBM’s social software to deliver deeper, more personalized experiences for its 2.5 million customers in the country. The IBM solution brings together Zain’s digital, mobile and social platforms to offer customers a single, compelling point of engagement. Continue reading Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience