Centrical, the innovative performance experience platform known for powering best in class customer experiences, proudly welcomes Ascensos to its expanding roster of global brands leveraging Centrical to improve frontline agent and team alignment, engagement, and performance optimization. Continue reading Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Tag Archives: Centrical
Centrical Achieves AWS Service Ready Designation for Amazon Connect
Centrical, a global SaaS company, and a pioneer and leader of Performance Experience Management, announced that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. Continue reading Centrical Achieves AWS Service Ready Designation for Amazon Connect
Centrical Appoints Jayme Smithers as Chief Revenue Officer
Centrical, a leader in SaaS frontline employee performance eXperience management, has brought on recognized sales leader, Jayme Smithers as their new Chief Revenue Officer. Continue reading Centrical Appoints Jayme Smithers as Chief Revenue Officer
Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world’s largest dedicated online supermarket, has entered a multi-year partnership with Centrical to enhance and maintain colleague engagement, while improving the employee experience for front-line, back-office and support staff. Continue reading Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade its customer service systems. Continue reading DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth
New Research Reveals Gap in Employee Retention and Performance within Contact Centres
Centrical, a global SaaS company, and pioneer of a next-generation employee engagement and performance management platform, has released a new industry trend report on the 2022 global state of contact centre employee retention and performance. Continue reading New Research Reveals Gap in Employee Retention and Performance within Contact Centres
OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. Continue reading OVO Energy Aims To Boost Team Engagement and Career Development with Centrical