Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence across their existing customer experience systems. Continue reading Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks
Category Archives: Technology
Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
Boost.ai, the trusted leader in AI-powered customer experience solutions for regulated industries, announced Adaptive Voice, a new core voice functionality for its market-leading conversational AI platform. Continue reading Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
CallMiner, the global leader in CX automation powered by deep conversation intelligence, announced several new and enhanced AI capabilities that strengthen its market-leading platform. Continue reading CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, introduced new AI agents in Research HX. The AI-powered agents help research teams meet rising demands for speed and quality without sacrificing rigor. Continue reading Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Medallia releases 2026 State of Customer Experience Report:
Medallia, the global leader in customer and employee experience, released its 2026 State of Customer Experience Report, a comprehensive look at how organisations are navigating rapidly shifting consumer expectations, AI adoption, and operational pressure. Continue reading Medallia releases 2026 State of Customer Experience Report:
Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent
Banco Santander and Mastercard announced the successful completion of Europe’s first live end-to-end payment executed by an AI agent, representing the first agentic payment carried out within a regulated banking framework and marking a significant milestone in the application of AI systems capable of initiating and completing transactions on behalf of customers. Continue reading Mastercard and Santander complete Europe’s first live end-to-end payment executed by an AI agent