HubSpot announced the launch of two new tools powered by artificial intelligence (AI)—content assistant and ChatSpot.ai—to help its customers save time while creating better connections with their audiences. Continue reading HubSpot CRM Introduces New AI-Powered Tools to Boost Productivity and Save Time
Category Archives: Technology
New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data
Qualtrics, the leader and creator of the experience management category, announced new purpose-built solutions that leverage the power of Qualtrics AI and real-time analytics to boost agent effectiveness, deliver better customer support across the frontline and drive down operational costs. Continue reading New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data
Lifesize CxConcierge Delivers Live Customer Service
Lifesize®, the original inventors of high-definition video conferencing and creators of the world’s first cloud-based, video-enabled omnichannel contact centre, introduced CxConcierge™ to enable customer service experiences that help improve first call resolution rates while lowering operational costs for live support. Continue reading Lifesize CxConcierge Delivers Live Customer Service
LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has been named an Innovator in the Aragon Research Globe™ for Intelligent Contact Centers, 2022. Continue reading LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
Teneo.AI, a brand from Artificial Solutions Announces Partnership with Valcon
Teneo.AI, a brand from Artificial Solutions, an enterprise AI product provider for contact centres, published a new partnership agreement with Valcon, the leading European consultancy specialising in technology, data and people. Continue reading Teneo.AI, a brand from Artificial Solutions Announces Partnership with Valcon
Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India
Exotel, a leading full-stack customer engagement platform, announced the launch of Ameyo XTRM, a cloud-based omnichannel contact centre solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotel’s scalable Communications Platform as a Service (CPaaS) that supports up to 35 million calls per day and billions of calls in a year. Continue reading Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India