Teneo.AI, a brand from Artificial Solutions, an enterprise AI product provider for contact centres, published a new partnership agreement with Valcon, the leading European consultancy specialising in technology, data and people.
This partnership will allow Valcon’s new and existing customers to benefit from a full range of CAI powered services starting with OpenQuestion for Contact Center experiences, proactive and omnichannel support solutions and innovative Metaverse brand presence.
OpenQuestion is a SaaS-based voice solution powered by Teneo that optimises call routing in contact centres to enhance customer experiences and reduce operating costs for enterprises worldwide.
Mykola Sochynskyi, Global Partner Manager for Artificial Solutions, said:
“We are thrilled to welcome Valcon to our partner network and witness how fast their Conversational AI practice is growing. The team’s consulting, technology implementation, change management, and data analytics expertise embodies the true value of multidisciplinary expertise and will enable true digital transformation for its clients.”
“That is why this partnership represents such huge potential for both of our companies to support the next generation of conversational customer experiences.”
Valcon combines premium consulting with deep technology and data knowledge to help its clients create value in transformations, from operational strategy to implementation, supported by a wide range of technology solutions. Artificial Solutions joins world-leading technology, data, and consulting providers, including Microsoft, IBM, and Amazon, as Valcon’s latest partner in delivering best-in-class solutions for its clients.
Anne Jenkins, Senior Manager – Conversational AI at Valcon commented:
“We are delighted about this partnership with Artificial Solutions, available via Teneo.ai. Our mission is to leverage best-in-class technologies to add value for our clients and this partnership will allow us to do just that.”
“Teneo is a fast and flexible way for our clients to build advanced conversational AI applications on any channel, allowing their end-users to interact with their technology more easily – key to the success of any company’s digital transformation.”
Our vision is a world without queues, without keypad navigation, with instant service. We’re proud to transform the customer experience for hundreds of millions of consumers around the world, powering millions of interactions every day across our enterprise client base.
Our customers replace traditional phone keypad-based menus with welcoming, short, and precise full sentences – Open Question. The solution is based on our award-winning SaaS-platform Teneo. Which runs across 86 languages and dialects and is fully integrated with call center and contact center systems. Teneo.ai, Teneo and Open Question are registered brands by Artificial Solutions.
Valcon is a European consultancy that drives sustainable change through combining technology, data and people. Our 1500 skilled consultants have expertise in connecting the critical links between strategy and operations with innovative technologies and data. Our mission is to combine premium consulting with deep technology and data knowledge to help organisations create value in their transformation programmes.
Valcon’s three core capabilities are technology, data and consulting. We work with large organisations across multiple sectors, including financial services, retail, public sector, industrials and infrastructure. Valcon is backed by private equity firm Waterland.