Tag Archives: LiveVox

LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience

LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience

LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been included in Aragon Research’s 2022 “Hot Vendors in the Intelligent Contact Center.” The report recognizes LiveVox for its industry-leading suite of practical AI capabilities, designed to optimize customer experience and contact centre operations. Continue reading LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research