NICE announced the closing of the acquisition of LiveVox. The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental cornerstone to deliver superior AI driven CX. Continue reading NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
Tag Archives: LiveVox
NICE to acquire LiveVox
NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. Continue reading NICE to acquire LiveVox
Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
LiveVox announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience. Continue reading Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has been named an Innovator in the Aragon Research Globe™ for Intelligent Contact Centers, 2022. Continue reading LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
Solutions by Text Joins the LiveVox Partner Ecosystem
Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. Continue reading Solutions by Text Joins the LiveVox Partner Ecosystem