LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
Tag Archives: LiveVox
LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has been named an Innovator in the Aragon Research Globe™ for Intelligent Contact Centers, 2022. Continue reading LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
Solutions by Text Joins the LiveVox Partner Ecosystem
Solutions by Text, a compliance-first provider of enterprise text messaging solutions focused on consumer financial services, announced an integration with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. Continue reading Solutions by Text Joins the LiveVox Partner Ecosystem
Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
Neustar, a TransUnion company and LiveVox, a leading cloud-based provider of customer service and digital engagement tools, are collaborating to help improve outbound customer contactability. Continue reading Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced that it has been included in Aragon Research’s 2022 “Hot Vendors in the Intelligent Contact Center.” The report recognizes LiveVox for its industry-leading suite of practical AI capabilities, designed to optimize customer experience and contact centre operations. Continue reading LiveVox Named “Hot Vendor in the Intelligent Contact Center” by Aragon Research