Tag Archives: LiveVox

NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse

NICE announced the closing of the acquisition of LiveVox. The combination of NICE’s market leading platform CXone, with LiveVox’s unique AI driven proactive outreach capabilities create the market’s only interaction centric platform, the fundamental cornerstone to deliver superior AI driven CX. Continue reading NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse

LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience

LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience