As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing helpful prompts based on millions of previous conversations on the same topic. Continue reading Virgin Media O2 launches new AI tools to supercharge customer services
Category Archives: Technology
NatWest Group to Accelerate bank-wide data and AI transformation through 5-year collaboration with Accenture and AWS
NatWest Group (“NatWest”) has announced a new, five-year collaboration with Amazon Web Services, Inc. (“AWS”) – an Amazon.com, Inc. company – and Accenture to transform the way it serves its customers by accelerating the modernisation of its digital, data and analytics, and AI capabilities. Continue reading NatWest Group to Accelerate bank-wide data and AI transformation through 5-year collaboration with Accenture and AWS
TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
TCN, a leading provider of cloud-based contact centre solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centres to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. Continue reading TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres
ASAPP, the leading provider of AI-powered contact centre software, announced it has expanded GenerativeAgent, which offers ASAPP’s fully conversational Generative AI voice and chat agent, with powerful new features to advance accuracy, control, and trust in AI-automated conversations. Continue reading ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres
Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
At AWS Summit New York City, Automation Anywhere, the leader in Agentic Process Automation (APA), announced the availability of AI agents in the new AI Agents and Tools category of AWS Marketplace. Continue reading Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Continue reading Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide