TCN, a leading provider of cloud-based contact centre solutions, announced its comprehensive strategy and enhanced product suite leveraging artificial intelligence (AI) to empower contact centres to achieve unprecedented levels of efficiency, compliance, and customer satisfaction. Continue reading TCN Unveils How AI-Powered Solutions Redefine Contact Centre Efficiency
Category Archives: Technology
ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres
ASAPP, the leading provider of AI-powered contact centre software, announced it has expanded GenerativeAgent, which offers ASAPP’s fully conversational Generative AI voice and chat agent, with powerful new features to advance accuracy, control, and trust in AI-automated conversations. Continue reading ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centres
Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
At AWS Summit New York City, Automation Anywhere, the leader in Agentic Process Automation (APA), announced the availability of AI agents in the new AI Agents and Tools category of AWS Marketplace. Continue reading Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Continue reading Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Amidst the constant noise and claims of CX revolutions, Odigo paused to ask a different question: “In the race to be more advanced, who’s making sure everyone can still afford the basics?” Continue reading Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Vonage Partners with AWS to Unveil AI Voice Agent Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. Continue reading Vonage Partners with AWS to Unveil AI Voice Agent Integration