MaxBill, a global leader in AI-driven billing and customer management software for utilities and service providers, has announced the launch of its AI Self-Serve Portal — a next-generation digital engagement solution designed to transform customer experience across the utility sector. Continue reading MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience
Category Archives: Technology
RingCentral announces General Availability of AI Receptionist (AIR)
RingCentral, Inc., a global leader in AI-powered business communications, announced the general availability of its AI Receptionist™ (AIR), an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, which now serves over 2,000 organizations. Continue reading RingCentral announces General Availability of AI Receptionist (AIR)
Talkdesk launches Travel and Hospitality Experience Clouds
Talkdesk®, Inc. announced the launches of Talkdesk Travel Experience Cloud™ and Talkdesk Hospitality Experience Cloud™. These new customer experience (CX) solutions enable providers to deliver digital-first support powered by agentless artificial intelligence (AI). Continue reading Talkdesk launches Travel and Hospitality Experience Clouds
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ AI Studio – the foundation organisations need to responsibly move to agentic AI-driven customer engagement. Genesys Cloud AI Studio is a centralised innovation hub designed for building, managing and scaling AI faster. Continue reading Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational CX
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Decagon, the leader in conversational AI agents for customer experience, announced $131 million in series C funding, pushing its total funding to $231 million just one year after emerging from stealth. Continue reading Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
Nurix AI Launches NuPlay, to Power Enterprise-Grade, Human-like Voice Agents
Nurix.ai, the agentic AI company transforming enterprise workflows, announced NuPlay, an interactive voice AI platform built to transform how enterprises engage with customers, streamline operations, and bring cost savings to their businesses. The platform automates over 80% of customer inquiries, while reducing support costs by more than 65%. Continue reading Nurix AI Launches NuPlay, to Power Enterprise-Grade, Human-like Voice Agents