The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea Group has chosen Puzzel for its own contact centres in the Nordic and Baltic countries and has also become a Puzzel partner, offering cloud-based contact centre solutions to its own customers. Continue reading Atea and Puzzel sign two new agreements
Category Archives: Technology
Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, announced that Insight UK is the latest IT solutions provider to join its business partner programme in the UK. Continue reading Insight UK joins forces with 8×8 to drive adoption of cloud communications in the public sector
Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
Avaya and IBM announced that Avaya will adopt hybrid cloud solutions from IBM to help expand its Avaya ReadyNow private cloud unified communications and contact centre offerings internationally and accelerate modernization. Continue reading Avaya and IBM Sign Agreement to Accelerate Hybrid Cloud Strategy and Drive Business Transformation
8×8 Powers One-Click Video Collaboration with Launch of New 8×8 Video Meetings
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform, announced that 8×8 Video Meetings, a completely reimagined meetings solution, is now available for all new customers and is provided complimentary for existing 8×8 customers as part of their service subscriptions for Virtual Office mobile and desktop applications.* Continue reading 8×8 Powers One-Click Video Collaboration with Launch of New 8×8 Video Meetings
Oracle Unveils AI-Voice for the Enterprise
Oracle announced availability of its AI-trained voice with Oracle Digital Assistant. Now, enterprise customers can use voice commands to communicate with their enterprise applications to drive desired actions and outcomes, enriching the user experience with conversational AI, simplifying interactions and improving productivity. Continue reading Oracle Unveils AI-Voice for the Enterprise
NICE Earns Perfect Scores Across All Categories of Customer Satisfaction in DMG Consulting Report
NICE announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, for having perfect scores across each of 23 categories of customer satisfaction in the 2019-2020 Contact Center Analytics Product and Market Report. Continue reading NICE Earns Perfect Scores Across All Categories of Customer Satisfaction in DMG Consulting Report