RingCentral,  a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Continue reading RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report →

AVOXI, a leading provider of cloud communication services, announced the rollout of its new cloud contact centre platform, AVOXI Genius. The product combines over a decade of customer feedback with the latest in today’s technology to bring a modern and intuitive platform to global businesses. Continue reading AVOXI Launches Team Productivity Software – AVOXI Genius →

AskNicely, a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based on real-time customer feedback, announced that it was rated #1 by customers in the G2 Summer 2019 Grid Report for Enterprise Feedback Management Software. Continue reading AskNicely Recognized as #1 in Customer Feedback Software by G2 →

The government’s Crown Commercial Services has confirmed that Foehn is approved as a supplier in the category of ‘Cloud software’ on the G-Cloud 11 procurement framework, part of the Government’s Digital Marketplace. Continue reading Foehn achieves G-Cloud 11 approval across full product suite →

Lightico, the pioneer of the next generation platform for digital customer interactions, announced a $14.5 million investment by Mangrove Capital Partners, a venture capital firm whose portfolio includes major tech companies like Skype, WalkMe and Wix. Also participating are Crescendo Venture Partners and early-stage investors lool ventures and Spinach Angels. Continue reading Lightico Raises $14.5M in Funding to Remove Complexity From Customer-Facing Business Processes →