Workbooks, a British cloud-based Customer Relationship Management (CRM) and marketing automation vendor, announces that the company has been certified for the G-Cloud 11. Continue reading Workbooks certified for G-Cloud 11
Category Archives: Technology
Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre
Vodafone PT, a leading communications service provider that delivers fixed, mobile, TV and integrated communication and entertainment services to millions of Portuguese residential and commercial customers, in partnership with TechSee, the category leader in Intelligent Visual Assistance, today announced the launch of an innovative contact center technology to further enhance the Vodafone customer experience. Continue reading Vodafone PT-TechSee Partnership Brings Innovation to the Customer Care Centre
Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
Jacada, a leading provider in customer service robotic process automation (Customer Service RPA), announced that its RPA platform had their debut in Gartner research in the July 2019 Magic Quadrant for Robotic Process Automation (RPA) Software. Continue reading Jacada Positioned in 2019 Gartner Magic Quadrant for Robotic Process Automation Software
Gartner’s Software Advice Names Bright Pattern FrontRunner for Call Centre Software
Bright Pattern announced it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. The FrontRunners quadrant report analyzes hundreds of products to help businesses determine which software products may be suitable for them. Continue reading Gartner’s Software Advice Names Bright Pattern FrontRunner for Call Centre Software
Webio Gears Up for Expansion as EIT Digital Accelerator Partnership is Kicked Off
Webio, the Conversational Middleware Company has partnered with EIT Digital Accelerator to scale-up and expand internationally. Continue reading Webio Gears Up for Expansion as EIT Digital Accelerator Partnership is Kicked Off
Noble Systems Opens Premium Office and Contact Centre Facility in Philippines
Noble Systems, a global leader in omnichannel contact centre technology solutions announced its recent move to a new multi-purpose office and contact centre facility in Manila, Philippines. Located in the heart of Pasig City’s Ortigas Business District in the newly-opened Ortigas Technopoint 2 building, the new office allows Noble to provide more responsive services and support for the company’s regional and global partners. Continue reading Noble Systems Opens Premium Office and Contact Centre Facility in Philippines