Category Archives: Technology

Technology

8×8 Launches Network Performance Optimization Offering with New Managed Technical Services

8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide launched 8×8 Managed Technical Services, a fully managed service for network optimization that combines SD-WAN and new 8×8 premium customer support to improve the performance of customers’ existing networks. Continue reading 8×8 Launches Network Performance Optimization Offering with New Managed Technical Services →

Partnerships

Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management

Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management. Continue reading Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management →

Technology

Record GDPR fine provides stark data and payment protection warning to business owners

With reports* confirming that British Airways will be fined £183 million by the Information Commissioner’s Office (ICO) following a significant data breach last year, PCI Pal’s CEO James Barham is encouraging businesses to step-up data protection processes and utilise descoping payment security technologies, so no sensitive card data is available to hackers. Continue reading Record GDPR fine provides stark data and payment protection warning to business owners →

Technology

Kofax Establishes Leadership Position as the Only RPA Provider Delivering End-to-End Intelligent Automation

Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations announced its leadership position as the only provider of robotic process automation (RPA) software capable of delivering end-to-end Intelligent Automation solutions at scale. Kofax RPA is the only RPA solution built into a robust Intelligent Automation platform. Continue reading Kofax Establishes Leadership Position as the Only RPA Provider Delivering End-to-End Intelligent Automation →

Technology

Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure

Aspect Software announced support of Microsoft Azure for its flagship Aspect Via™ Platform, a cloud solution for Contact Centre Workforce Management. This evolution of the Aspect Via Platform, initially delivered as a Contact Centre as a Service (CCaaS) in Amazon Web Services, is designed to offer new deployment options for Aspect customers who require a choice in Cloud Services. Continue reading Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure →