IP Integration (IPI), the digital contact centre specialist announced it is partnering with Blue Prism, a leader in Robotic Process Automation (RPA) software. Continue reading IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
Category Archives: Technology
West Corporation Launches VoiceMaxx Cloud Calling (Cisco BroadCloud)
West Corporation, a global leader in technology-enabled services, introduces VoiceMaxx® Cloud Calling, a Cisco® BroadCloud hosted calling solution designed for midmarket organizations. Continue reading West Corporation Launches VoiceMaxx Cloud Calling (Cisco BroadCloud)
Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering
Vonage, a business cloud communications leader, has announced the launch of its newest contact centre solution, CX Cloud Express. Designed as an expansion of the Company’s flagship cloud-native platform, Vonage Business Cloud (VBC), CX Cloud Express is a CRM-integrated contact centre solution specifically architected to enable businesses to deliver great customer, agent and employee experiences. Continue reading Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering
Vonage Launches Number Programmability
Vonage has announced the launch of Number Programmability on its Vonage Business Cloud (VBC) platform, combining the power of unified communications and communications APIs to quickly and easily customize the business communications experience. Continue reading Vonage Launches Number Programmability
VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
Enghouse Interactive Signs Britannic Technologies as Authorised Partner
Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement marks the extension of an existing long-term relationship between the two companies. Continue reading Enghouse Interactive Signs Britannic Technologies as Authorised Partner