Robotic Process Automation (RPA) tools are a critical emerging technology for customer service professionals trying to enhance customer experiences and increase customer service efficiencies in 2019.
Zappix has used their expertise in easy to use, customer-centric self-service technology to design and build RPA technology to specifically address the unique concerns of CX professionals.
The newly announced Zappix Customer Service RPA offering helps improve Net Promoter Score (NPS), increase call containment, reduce customer service costs, and decrease Average Handle Time (AHT) per customer service interaction.
“Our portfolio has evolved to meet customer needs and exceed customer expectations,” said Yossi Abraham, Zappix president. “Companies around the world see the need for digital automation today, and our On-Demand Customer Service Solutions now offer increased benefits thanks to the speed and flexibility of our Customer Service RPA technology.”
Combined with other Zappix products, the powerful suite of automated solutions add impressive capabilities to any businesses’ digital channels:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates
- Reduction of call centre costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
“Zappix Customer Service RPA is designed to provide intelligent automation solutions for companies trying to enhance their digital transformations in 2019,” said Scott Mattocks, Zappix vice president of engineering. “Zappix Customer Service RPA helps enterprises automate simple and complex workflows in a simple and fast manner using our Zappix Studio.”
State of the art Zappix Customer Service RPA provides impressive ROI when combined with other Zappix On-Demand Self-Service products including Visual IVR, On-Demand Apps, and Outbound Engagement.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: http://www.zappix.com.