Pindrop®, the pioneer in voice security and authentication at CES 2019 announced the launch of its Voice Identity Platform to extend its proven enterprise-grade technology beyond the call center and into the Internet of Things (IoT), voice assistants, smart homes and offices, and connected cars. Continue reading Pindrop Launches Voice Identity Platform for IoT, Voice Assistants, Smart Homes and Offices, and Connected Cars →

Plantronics, an audio pioneer and unified communications technology leader, has announced a new version of its Plantronics Manager Pro cloud software along with partner momentum in adopting Polycom Device Management Services (PDMS-SP) cloud solution. Continue reading Plantronics cloud solutions finish strong in 2018 for customers and partners →

Telefonix Voice & Data, a leader in communications and technology solutions across the UK, announces Gold partnership status with Gamma, a prominent supplier of voice, data and mobile products and services. Continue reading Telefonix Voice & Data become Gold partners with Gamma →

Verint® announced that it has been recognized by Frost & Sullivan as the market leader in the Latin American contact centre applications industry. Continue reading Verint Named the Contact Center Applications Market Leader by Frost & Sullivan →

RiverStar, a contact centre software and custom applications solution provider announced the release and general availability of its QueView software application. QueView runs within the NICE inContact application, and provides custom responsiveness and better control over email queues by allowing supervisors and agents to assign emails to agents based on availability, skill or any other criteria. Continue reading RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact →

Avtex is pleased to announce they have partnered with Microsoft to bring their InteractionSync solution into the Dynamics 365 Unified Interface using the Dynamics 365 Channel Integration Framework (CIF). Continue reading Avtex Brings InteractionSync to Microsoft Channel Integration Framework →