Flamingo Ai, the Artificial Intelligence and Machine Learning company and provider of Cognitive Virtual Assistant and Knowledge Analysis, Management and Retrieval technologies, has announced the launch of MAGGIE for Auto Insurance, a Cognitive Virtual Inquiry Assistant that assists customers and employees with inquires related to auto insurance. Continue reading Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance →

Avaya introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop devices on a monthly subscription basis. Similar to how smart devices are purchased in the consumer space, Avaya now provides three ways for businesses to enjoy the Avaya Desktop Experience: up front, financed, and by subscription. Continue reading Avaya Introduces New Device as a Service Offering →

TechSee, the leader in AI-powered visual customer engagement announced that it has closed a $16 million Series B funding round to further accelerate its global business growth and strengthen its breakthrough computer vision and augmented reality-powered visual customer assistance platform. Continue reading TechSee Announces $16 Million Series B Led by Scale Venture Partners →

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that its 2018 Net Promoter Score set another company record at 59, beating the 2017 record of 51. The rating marks the third consecutive year of NPS improvement for CallMiner. Continue reading CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement →

telent Technology Services Ltd (telent), the UK’s leading mission-critical network solutions provider announced it has become a Mitel gold partner after demonstrating its commitment to delivering industry-leading solutions and services. Continue reading telent becomes trusted gold partner of Mitel →

Cloud technology specialist Vapour has secured a new partnership with Bolton-headquartered telephony brand Telesis. With long-standing relationships with communication giants including Vodafone, EE, O2 and Panasonic – plus 30 years’ experience – Telesis is no stranger to the voice sector. Continue reading Vapour rings in new partnership with telecoms brand →