InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework. Continue reading InGenius CTI with Microsoft Dynamics 365 Channel Integration Framework
Category Archives: Technology
Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems
Verint® announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings. Continue reading Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems
Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity
Cogito, the leader in augmented intelligence announced it raised $8 million in additional growth equity funding, including investments from new partners Hearst Ventures and Battery Ventures, bringing the total amount of Series C funding raised to $45 million. These additional investors and Cogito’s recent expansion into the banking and retail industries demonstrate increased demand for emotional intelligence in the workplace. The recent acquisition of Tenacity accelerates Cogito’s ability to uniquely meet this market need at scale. Continue reading Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity
Fonolo Announces Release of Advanced New Call-Back System
Fonolo, the pioneer in cloud-based call-back solutions for the call centre announced the release of its advanced new call-back platform. The new platform offers a breadth of new features supporting increased security, reporting, customization, and accessibility, intended to provide customers with the tools they need to handle the growing call-volume and complexity in their contact centres. Continue reading Fonolo Announces Release of Advanced New Call-Back System
Dialpad Launches Dialpad Support for Call Centers
Dialpad, the only AI-driven, cloud-native business communications platform announced the launch of Dialpad Support, a new AI-powered call centre product designed to fit the demands of modern customer support teams. Continue reading Dialpad Launches Dialpad Support for Call Centers
Pindrop Raises $90 Million Series D to Fuel Global Expansion
Pindrop®, the leader in voice security and authentication announced it has closed $90M in Series D funding led by Vitruvian Partners. Other new strategic investors include Allegion Ventures, Cross Creek, Dimension Data, Singapore-based EDBI, and Goldman Sachs. Existing investors — CapitalG, IVP, Andreessen Horowitz, GV (formerly Google Ventures) and Citi Ventures also invested in the round. Continue reading Pindrop Raises $90 Million Series D to Fuel Global Expansion