Vodafone announced it will be the first global telecommunications company to launch an Intelligent Digital Human, powered by FaceMe.The launch is another example of how Vodafone is working to transform customer service at every touch point and offer engaging, personalised digital experiences. Continue reading Vodafone and FaceMe to launch world-first Digital Human for a global telco
Category Archives: Technology
Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres
NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres
Syndeo Unveils “Arcanine Release” Delivering Artificial Intelligence for Customer Engagement
Syndeo, an innovative technology company on a mission to revolutionise the world of customer service announced their “Arcanine Release”. Continue reading Syndeo Unveils “Arcanine Release” Delivering Artificial Intelligence for Customer Engagement
NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent
NICE inContact, a NICE business announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. Continue reading NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent
Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution
Vonage, a business cloud communications leader announced that its Nexmo Communication API Connector, available on MuleSoft’s Anypoint Platform™, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Continue reading Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution
[24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report
[24]7.ai, a global leader in intent-driven customer engagement solutions announced that its flagship product [24]7 AIVA was awarded the highest rating in the Intelligent Assistant sector report from Opus Research. Continue reading [24]7 AIVA Earns Top Spot in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report