Tag Archives: Forrester

Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres

NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. Continue reading Forrester Research has named NICE inContact CXone a leader for Cloud Contact Centres

Forrester Releases France, UK & Germany 2017 Customer Experience Index Results

Customer experience rankings differentiated regionally in Europe, according to Forrester’s 2017 Customer Experience Index (CX Index™). The new data released today reveals that while CX quality remained poor in France and worsened in the UK, it slightly improved in Germany. Continue reading Forrester Releases France, UK & Germany 2017 Customer Experience Index Results

Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

PRESS RELEASE: Research and advisory firm Forrester and Verint® Systems announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index™) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management™ (EFM) to create a single source for organizations to collect, analyze and act on benchmark data. Continue reading Forrester and Verint Partner to Deliver Unprecedented Actionable Intelligence for Customer Experience Leaders

New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data

PRESS RELEASE: Xively by LogMeIn, Inc. released the findings of a new commissioned study conducted by Forrester Consulting on behalf of LogMeIn, Simplifying the Complexity of IoT, that reveals product companies may be missing a huge opportunity when it comes to their Internet connected products. The research found that while many companies (51% of those surveyed) are collecting data from their connected products, only about one-third are actually using this data to create actionable insights to benefit customers and expand business opportunities. Continue reading New Study Reveals Two-thirds of Product Companies Not Taking Full Advantage of IoT Data