Global cloud communications platform Infobip has launched AI Hub, a comprehensive AI overhaul of its platform to help businesses to create seamless end-to-end conversational experiences across the whole customer journey. Continue reading Infobip Unveils AI Hub for AI-Driven Conversational Customer Experiences
Category Archives: Technology
Glassbox Delivers Enterprise-ready Generative AI Assistant with Microsoft Azure OpenAI Service
Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the availability of its enterprise-ready AI assistant, which the company has named GIA (Glassbox Insights Assistant). Continue reading Glassbox Delivers Enterprise-ready Generative AI Assistant with Microsoft Azure OpenAI Service
Exclaimer Amplifies Digital Communication With Addition of New Social Feeds Feature to Email Signatures
Exclaimer, the leading email signature management platform, launches its Social Feeds feature, enabling organizations to embed their social media posts directly into their email signatures. Continue reading Exclaimer Amplifies Digital Communication With Addition of New Social Feeds Feature to Email Signatures
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed service provider for small to medium-sized businesses in the contact centre market. Continue reading Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling
InMoment, the leading provider of Experience Improvement solutions, announced that it has deepened its partnership with Bright, an award-winning, immersive learning platform, and has developed a fully integrated, AI-powered upskilling application to expand employees’ abilities, improve coaching, and decrease skill gaps. Continue reading InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
NICE announced the launch of the 2023 CXone Fall Release, expanding AI and automation and increasing openness across the CXone platform. Continue reading NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release