NICE announced that CXone, the industry’s leading AI Cloud platform, has been named the outright Leader in ISG Provider Lens Contact as a Service (CCaaS) 2023 report out of 22 vendors evaluated. Continue reading NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
Category Archives: Technology
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
NICE announced that it has been named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, out of 14 vendors evaluated. NICE also scored the highest out of the vendors evaluated in the Partners and Ecosystem category. Continue reading NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm
Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule
Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France – two months ahead of schedule. Continue reading Sabio Group Helps ENGIE Achieve Cloud Migration Goals Ahead of Schedule
Helpshift releases AI-driven Advancements for Multilingual Customer Support and Sentiment Analysis
Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, has released new AI-powered capabilities. Continue reading Helpshift releases AI-driven Advancements for Multilingual Customer Support and Sentiment Analysis
Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry
Sentient Machines, an innovative UK AI company founded by an award winning AI PhD expert, is excited to announce it is partnering with the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations to elevate customer and employee experiences in real time. Continue reading Sentient Machines’ Conversation Analytics+ Is Now Available on the Genesys AppFoundry
Verint Named Leader in 2023 Opus Research Conversational AI Evaluation
Verint® announced that its Intelligent Virtual Assistant (IVA)™ solution has received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among 16 solution providers evaluated in the 2023 Conversational AI Intelliview: Decision Makers’ Guide to Enterprise Intelligent Assistants report by Opus Research.* Continue reading Verint Named Leader in 2023 Opus Research Conversational AI Evaluation