Qualtrics has introduced new capabilities, generated by Qualtrics® AI and trained on the world’s largest database of human sentiment, that exponentially increase organizations’ ability to understand and build connections with every customer, prospect and employee, especially the ones who rarely share direct feedback. Continue reading Qualtrics Unveils Groundbreaking AI Innovations to Transform Understanding of Customers, Employees, and Prospects
Category Archives: Technology
Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps
Zingtree, a leading AI-powered CX automation platform, announced the launch of its AI CX toolkit: CX Answers and CX Actions. Continue reading Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps
Zing secures additional £1.25m funding to support US expansion
Zing, one of the Europe’s most prolific Twilio consulting partners, has raised an additional £1.25 million from existing shareholders Maven Capital Partners to support its expansion in the United States. Continue reading Zing secures additional £1.25m funding to support US expansion
Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys
Odigo announces the launch of its AI Orchestrator offering to help UK businesses deliver a more personalised and efficient customer experience. Continue reading Odigo launches Odigo AI Orchestrator, unleashing the power of AI for exceptional customer journeys
Cognizant and Microsoft announce global partnership to expand adoption of generative AI in the enterprise
Cognizant and Microsoft announced an expanded partnership with the goal of making Microsoft’s generative AI and Copilots available to millions of users, to transform enterprise business operations, enhance employee experiences and accelerate cross-industry innovation. Continue reading Cognizant and Microsoft announce global partnership to expand adoption of generative AI in the enterprise
Netcall launches Liberty Converse CX
Netcall plc, the leading provider of intelligent automation and customer engagement software, is pleased to announce the launch of Liberty Converse CX, its next generation AI-powered contact centre solution. Continue reading Netcall launches Liberty Converse CX