PRESS RELEASE: Since 2012, the storm platform has been KPN’s cloud contact center solution of choice across the Benelux, delivering a signature blend of highly-scalable, multi-channel contact routing and Communications Integration™ to enable existing information systems to interoperate. Through the partnership, some 100 clients now use the platform in the region, including world-leading brands such as Chubb, Fleurop Interflora and Sodexo. Continue reading KPN and Content Guru Target Decade of storm® Benelux →

PRESS RELEASE: Zendesk announced that it has completed the EU approval process with the Irish DPC (peer reviewed by both the UK Information Commissioner’s Office (ICO) and the Dutch Data Protection Authority (DPA)) for its global Binding Corporate Rules (BCRs) as data processor and controller. This significant regulatory approval validates Zendesk’s implementation of the highest possible standards for protecting personal data globally, covering both the personal data of its customers and its employees. Continue reading Zendesk Adheres to Highest Standards of Data Protection With European BCR Approval →

PRESS RELEASE: VIA, the Skype for Business and unified communications specialist, has launched a brand-new service offering which will enable call centres to reduce call waiting times and improve customer satisfaction. With many years of providing solutions to the contact centre and customer service sector, VIA has developed a special set of features for call centres, such as intelligent call queuing, real-time wall boards and skills based routing, determined by a clever in-built algorithm called Smart Agent Selection (SAS). Continue reading VIA develops ‘clever algorithm’ to help call centres improve customer service →

PRESS RELEASE: Upstream Works Software, a provider of Omnichannel Contact Centre solutions announced the appointment of seasoned, industry professional Jeff Palmer as Partner Sales Director for EMEA. The team expansion will support the growth and momentum that the EMEA office continues to experience since its launch in December 2016. Continue reading Upstream Works Software Expands its Presence in Europe →

PRESS RELEASE: Ameyo announced the launch of its game-changing FusionCX, a customer experience platform. The platform enables brands to go beyond operational excellence and deliver end-to-end experience. Continue reading Ameyo Bridges Customer Experience Gaps With FusionCX, First Ever 360 Degree Customer Experience Platform →