PRESS RELEASE: Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology. Continue reading Bright Pattern Announces AI Applications for Contact Centers, Enabled by IBM Watson
Category Archives: Technology
Altitude Launches Americas Innovation Lab
PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that it is opening the Americas Innovation Lab, a new solution development center in São Paulo, Brazil. Continue reading Altitude Launches Americas Innovation Lab
DXC Technology Position Papers Explore Digital Opportunities for Enterprises to Thrive Amidst Constant Change
PRESS RELEASE: DXC Technology, the world’s leading independent, end-to-end IT services company introduced a series of position papers that provide leaders with insights for transforming and thriving their enterprises amidst waves of digital change. Continue reading DXC Technology Position Papers Explore Digital Opportunities for Enterprises to Thrive Amidst Constant Change
Concentrix and SugarCRM Partner to Transform CRM for Global Enterprise Businesses
PRESS RELEASE: SugarCRM and Concentrix announced that Concentrix will enhance its SugarCRM practice as one of the select customer relationship management (CRM) platforms it will use for a complete end-to-end offering — from initial solutioning, through service delivery, to steady state support. Continue reading Concentrix and SugarCRM Partner to Transform CRM for Global Enterprise Businesses
MedXM Chooses Vonage for Integrated Business Communications
PRESS RELEASE: Vonage announced that Mobile Medical Examination Service, Inc. (MedXM) has chosen Vonage as its business communications partner. Santa Ana-based MedXM is a national leader in the design and implementation of preventive care technology and health risk assessments. Continue reading MedXM Chooses Vonage for Integrated Business Communications
LivePerson and IBM Watson Announce New Offering to Transform Customer Care
LivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care