Category Archives: Technology

DXC Technology Position Papers Explore Digital Opportunities for Enterprises to Thrive Amidst Constant Change

PRESS RELEASE: DXC Technology, the world’s leading independent, end-to-end IT services company introduced a series of position papers that provide leaders with insights for transforming and thriving their enterprises amidst waves of digital change. Continue reading DXC Technology Position Papers Explore Digital Opportunities for Enterprises to Thrive Amidst Constant Change

Concentrix and SugarCRM Partner to Transform CRM for Global Enterprise Businesses

PRESS RELEASE: SugarCRM and Concentrix announced that Concentrix will enhance its SugarCRM practice as one of the select customer relationship management (CRM) platforms it will use for a complete end-to-end offering — from initial solutioning, through service delivery, to steady state support. Continue reading Concentrix and SugarCRM Partner to Transform CRM for Global Enterprise Businesses

LivePerson and IBM Watson Announce New Offering to Transform Customer Care

liveperson_logoLivePerson, a leading provider of cloud mobile and online business messaging solutions, and IBM have announced LiveEngage with Watson, the first global, enterprise-scale, out-of-the-box integration of Watson-powered bots with human agents. The new offering combines IBM’s Watson Virtual Agent technology with LivePerson’s LiveEngage platform, allowing brands to rapidly and easily deploy conversational bots that get smarter with each interaction, and lets consumers message those brands from their smartphone – via the brand’s app, SMS, Facebook Messenger, or even the brand’s mobile site – instead of having to call an 800 number. Continue reading LivePerson and IBM Watson Announce New Offering to Transform Customer Care