Concentrix and SugarCRM Partner to Transform CRM for Global Enterprise Businesses

PRESS RELEASE: SugarCRM and Concentrix announced that Concentrix will enhance its SugarCRM practice as one of the select customer relationship management (CRM) platforms it will use for a complete end-to-end offering — from initial solutioning, through service delivery, to steady state support.

A SugarCRM strategic partner for more than six years, Concentrix has installed the solution with 40+ clients and more than 1,000 users around the world. Industries served include telecom, transportation, high-tech, and the public sector.

“Organizations everywhere are tired of the status quo when it comes to CRM,” said Laurence Leong, vice president, business development at SugarCRM. “Concentrix’ global reach and strength in CRM consulting and its depth in business services outsourcing will allow more companies to take a fresher, smarter approach. It will also help leaders who dare to be different so CRM can transform their businesses.”

Concentrix clients receive the expertise needed for customized solutions that require integration with critical systems. Clients also reap the benefits of exclusive pricing and a dedicated, global partnership manager.

“Sugar is a fantastic CRM for helping customer service staff accurately engage with today’s digitally savvy consumers,” said Philip Cassidy, senior vice president at Concentrix. “We have had great success customizing the software for unique enterprise solutions. We are happy to partner with such a disruptive, forward-thinking CRM company.”