PRESS RELEASE: Bpm’online, who provides unique synergy of BPM technologies and CRM to empower organizations to accelerate their time-to-strategy execution, is pleased to announce that it has been included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center. (1) Continue reading Bpm’online Included in the Latest Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017
Category Archives: Technology
Nuance Expands Artificial Intelligence Innovations to Power New Generation of Virtual Assistants
PRESS RELEASE: Leveraging decades of experience delivering customer care solutions globally for a wide range of industries, Nuance unveiled a series of advancements in artificial intelligence (AI) innovations across its Digital Engagement Platform. Continue reading Nuance Expands Artificial Intelligence Innovations to Power New Generation of Virtual Assistants
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
Tollring Plans Expansion Following Exceptional Financial Results
PRESS RELEASE: Software development company Tollring is planning further UK and international expansion after achieving 42% growth in turnover leading to a doubling of its profits. The expansion includes extending its Uxbridge-based office into larger upgraded facilities, and growing both mature partnerships and new relationships across EMEA, Australia and the USA. Continue reading Tollring Plans Expansion Following Exceptional Financial Results
Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces that Phillips & Cohen has opted to expand its use of CallMiner Eureka to support quality of service and the customer experience it provides across all existing global offices. Continue reading Phillips & Cohen Expands CallMiner Eureka Speech Analytics Partnership to Drive Agent Quality and Enhance the Customer Experience
TeleWare upgrades cloud based call management tool
TeleWare announces a host of enhancements to its cloud-based TeleWare Communication Manager (TCM) solution. TCM is used by businesses, including many leading NHS practices, to manage their communications activity. The solution provides organisations with routing and managements tools for all inbound and outbound calls. Continue reading TeleWare upgrades cloud based call management tool