PRESS RELEASE: DigitalGenius announced its integration with Zendesk, Inc. This cloud-based application brings advanced AI capabilities to organizations using Zendesk in their customer service operation. The seamless combination of human and machine intelligence will enable a new standard for positive and efficient customer service experiences. Continue reading DigitalGenius Brings Artificial Intelligence To Organizations Using Zendesk
Category Archives: Technology
Holiday brand strengthens multichannel marketing activity to fuel growth
PRESS RELEASE: Active holiday specialist Neilson has invested in call intelligence technology from ResponseTap, to strengthen the brand’s multichannel marketing strategy. The move comes hot on the heels of a new website launch in late 2016, which was designed to improve the research and booking experience for Neilson customers shopping online. Continue reading Holiday brand strengthens multichannel marketing activity to fuel growth
Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution
Puzzel (formerly Intelecom’s contact centre entity) has announced that the latest release of its multi-channel cloud-based contact centre solution will be rebranded to reflect the new company formed last month by combining the contact centre, mobile messaging and payment solutions divisions of Intelecom. The latest release includes several additional features including graphical reports, a new application interface (API) for call and Web Chat archives and enhanced encryption features. Continue reading Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution
RBS to enhance customer service with “hybrid bots”
PRESS RELEASE: LivePerson, a leading provider of cloud mobile and online business messaging solutions, has rolled out the first financial industry “hybrid bots” in the world, at the Royal Bank of Scotland, where humans and bots team up in one conversation to offer fast and accurate service. The service, currently live for customers of the Royal Bank of Scotland (RBS) brand, with plans for a wider rollout, supports the bank’s mission to be the UK’s most helpful bank, centered around the customer. Continue reading RBS to enhance customer service with “hybrid bots”
PanTerra Announces Streams, its Next-Generation Unified Cloud Service with Multi-Media Team Messaging
PRESS RELEASE: PanTerra announced Streams, the next-generation release of its unified cloud service. Streams combines real-time communications replacing your PBX, secure cloud file sync & share and adds complete multi-media, persistent team messaging. Continue reading PanTerra Announces Streams, its Next-Generation Unified Cloud Service with Multi-Media Team Messaging
Clarabridge Powers New Customer Experience Revolution
During its annual customer experience conference C3, Clarabridge announced CX Revolution—a vision to empower brands with the necessary tools to integrate data-driven customer experience into the fabric of every business. Driving a CX Revolution ensures a universal focus on customer experience across all levels of the organization. This gives brands the power to take action to drive the best possible outcomes in a climate where one bad interaction can make or break a business. Continue reading Clarabridge Powers New Customer Experience Revolution