BGL Group’s strategic focus is to make a difference for its customers, colleagues and communities. The Group has developed a Customer Excellence strategy intended to utilise digital technology with the aim of improving overall customer experience. BGL is a leading digital distributor of household finance products to more than eight million customers who are serviced through Fusion contact centres across the UK. Continue reading BGL Group invests in Customer Excellence programme to build multi-channel capability.
Category Archives: Technology
Prysm Announces Tom Blenkin as Europe VP of Sales
PRESS RELEASE: Prysm, Inc., a leading digital workplace platform provider announced the appointment of Tom Blenkin who will lead the company’s European region as vice president of sales. Blenkin brings with him an industry-proven track record with more than 10 years of experience working in the European software market. Continue reading Prysm Announces Tom Blenkin as Europe VP of Sales
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
PRESS RELEASE: Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 North America Frost & Sullivan Award for New Product Innovation. Continue reading VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Teleopti continues to be a leader for vendor satisfaction in DMG Consulting’s 2017 WFM report
PRESS RELEASE: Teleopti, a global provider in workforce management (WFM) solutions, announced that it has achieved the highest ratings for customer satisfaction in the 2017 WFM Product and Market Report by DMG Consulting LLC. This is the 3rd year in a row that Teleopti has been named a top WFM provider by the analyst firm, consistently receiving high scores from satisfied customers. Continue reading Teleopti continues to be a leader for vendor satisfaction in DMG Consulting’s 2017 WFM report
Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience
PRESS RELEASE: Zendesk announced the launch of the Zendesk kit on Fabric, designed so companies can build personalized customer support and self-service into any mobile app. The Zendesk kit allows thousands of developers to install Zendesk Support in a matter of minutes so companies can provide in-app support, without their customers ever leaving their mobile app. Zendesk’s kit is the first customer service kit available on Fabric. Continue reading Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience
Radish Awarded New Patent for Voice and Data Communications
PRESS RELEASE: Radish Systems, a leader in voice and data mobility solutions for visual customer service, announces that it has been awarded a second key patent from the U.S. Patent and Trademark Office for its integrated voice/data technology known in the market as ChoiceView®. This patent, which dates from 2009, significantly extends the reach of Radish’s intellectual property from an environment of mobile apps and Windows software to an environment of web apps and websites. Continue reading Radish Awarded New Patent for Voice and Data Communications