NICE announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent interaction management from consumers to agents and the business. Continue reading NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale
Category Archives: Technology
Handle Chatbot launches generative AI capabilities
Handle Chatbot, a comprehensive AI chatbot solution, is proud to announce the integration of generative AI capabilities. This strategic enhancement represents a significant milestone in Handle Chatbot’s mission to empower businesses with innovative tools that streamline operations and enhance customer interactions. Continue reading Handle Chatbot launches generative AI capabilities
Vee24 Joins Salesforce Partner Program
Vee24, the leader in person-to-person digital customer experience solutions, announced that it has joined the Salesforce Partner Program. Continue reading Vee24 Joins Salesforce Partner Program
Kustomer’s WhatsApp Integration Makes Instant Customer Resolutions Possible Anywhere in the World
In today’s fast-paced world, customers demand immediate and convenient interactions with businesses no matter the channel. To meet this growing need for seamless customer service, Kustomer, an industry-leading AI-powered conversational CRM, leads the way with its WhatsApp integration. Continue reading Kustomer’s WhatsApp Integration Makes Instant Customer Resolutions Possible Anywhere in the World
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT™ at its Solve™ 23 conference, being held on September 25, at the Brewery, London. Continue reading eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
Forethought Introduces Autoflows, Ushers in AI-First Customer Support
Forethought, the leading generative AI for customer support, announced Autoflows – autonomous resolution capabilities for SupportGPT. With Autoflows, Forethought is ushering in an efficient, goal-oriented, AI-first future. Continue reading Forethought Introduces Autoflows, Ushers in AI-First Customer Support