Forethought, the leading generative AI for customer support automation, announced the launch of SupportGPT™, the world’s first generative AI platform for customer support. With the help of OpenAI’s technology, Forethought brings groundbreaking generative AI capabilities to the customer support experience. Continue reading Generative AI Leader Forethought Announces SupportGPT™ Powered by OpenAI Technology →

Forethought, the Human-Centred AI Platform, announced the launch of Discover™. This product complements the existing three products in the Platform: Solve, Triage and Assist. Discover delivers proactive support insights fast, with low effort and investment. Continue reading Forethought Launches Discover →

Forethought, the human-centered AI platform, announced the launch of a new feature to its Assist product, which supports customer service agents by surfacing relevant knowledge articles, past cases and productivity-boosting tools as soon as they open a new case. Continue reading Forethought Launches Assist Automations, Enhancing the Agent Experience With Automated Workflows →