Category Archives: Technology

Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines

PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines →

PRESS RELEASE: The Seattle Times has selected VoicePort’s cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. Continue reading The Seattle Times Selects VoicePort’s CircPort Customer Service IVR →

For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys. Continue reading AI isn’t for the future – it’s here today and already transforming customer engagement →

RingCentral announced a new premier master agent partnership with PlanetOne Communications, the IT and communications industry’s preferred connectivity partner. This new alliance extends RingCentral’s market reach to US-based agents and managed service providers looking to migrate large enterprises from legacy on-premise systems to cloud-based communications and collaboration solutions. Continue reading RingCentral Announces PlanetOne Communications as Premier Master Agent Partner to Transition Enterprises to Cloud Communication Solutions →

Advances in Artificial Intelligence (AI) technology will enable simpler user interfaces, which will help banks create a more human-like customer experience. The technology has become efficient in gaining extensive data analytics and customer insights, which will help banks to create a more personalised customer experience, according to Aspect Software. Continue reading AI will dominate banking and less interaction will create a more human experience, says Aspect Software →

RingCentral announced that CRN®, a brand of The Channel Company, has given RingCentral a 5-Star rating in its 2017 Partner Program Guide for the second consecutive year. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. Continue reading RingCentral Given 5-Star Rating in CRN’s 2017 Partner Program Guide →