PRESS RELEASE: Thunderhead announces its partnership with Merkle | DBG, an agency specialising in leveraging data and technology to help their clients drive growth and improve performance. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique journey-based behavioural insights that are then used to deliver relevant and personalised experiences in real-time. Continue reading Thunderhead Partners With Merkle | DBG to Accelerate Customer Engagement
Category Archives: Technology
Dimension Data launches 2017 Global Customer Experience Benchmarking Report
PRESS RELEASE: Organisations around the world are failing to implement effective digital strategies. As a result their customer experience (CX) solutions are becoming disjointed, and digital is not displacing traditional phone interactions at the speed that their customers are demanding. Continue reading Dimension Data launches 2017 Global Customer Experience Benchmarking Report
Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
Intelecom has established a new company Puzzel, that combines the group’s contact centre, mobile messaging and payments solutions to support growing customer demand in rapidly changing communication environments. The new company offers solutions to improve customer interactions and streamline payment processes across multiple channels and devices. Continue reading Intelecom establishes a new company Puzzel, to support growing customer demand in contact centre and mobile payment environments
CallidusCloud Positioned as a Leader in Gartner’s 2017 Magic Quadrant for Sales Performance Management
PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions, has been positioned highest for ability to execute and furthest for completeness of vision, placing it in the leaders quadrant of the Gartner Inc. Magic Quadrant for Sales Performance Management. Continue reading CallidusCloud Positioned as a Leader in Gartner’s 2017 Magic Quadrant for Sales Performance Management
Coveo positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
UK leads Europe in IoT-Enabled Customer Experience Readiness
PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has released the “Redesigning the Customer Experience Around the Internet of Things” report. The study, commissioned by Genesys in partnership with Frost & Sullivan, reveals that the UK outranks Germany, France, Spain and Italy in its IoT-enabled customer experience maturity. Continue reading UK leads Europe in IoT-Enabled Customer Experience Readiness