PRESS RELEASE: Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management software and services to the contact center industry, providing sophisticated scheduling and forecasting technology. The solution brings a multitude of benefits to contact center managers and agents alike. Continue reading Bright Pattern Simplifies Omnichannel Workforce Management with Pipkins Integration
Category Archives: Technology
Empirix Announces Major Enhancement to VoiceWatch
PRESS RELEASE: Empirix announced enhancements to its VoiceWatch service running on the award-winning Hammer Cloud Platform. The Hammer Cloud Platform is Empirix’s market-leading cloud-based testing and monitoring service for pre-production and production environments. Continue reading Empirix Announces Major Enhancement to VoiceWatch
Nokia bolsters software offering with increased intelligence to improve digital customer care and drive new service provider revenue streams
PRESS RELEASE: Nokia unveiled new machine learning capabilities and expertise to help service providers strengthen the digital customer experience. Designed to help service providers improve business processes and deliver greater value to subscribers, Nokia’s new solutions include Nokia Autonomous Customer Care and Nokia Cognitive Analytics for Crowd Insight software, and the Nokia Analytics Office Services suite, each targeting high-growth segments of the software and services market. Continue reading Nokia bolsters software offering with increased intelligence to improve digital customer care and drive new service provider revenue streams
[24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America
[24]7, a global leader in intent-driven customer engagement solutions, and Neobpo, an innovation leader in Business Process Outsourcing (BPO) in Latin America, today announced a reseller agreement that will make [24]7’s entire line of products and solutions available to large enterprises throughout Central and South America. The partnership is designed to help Latin American companies better understand, anticipate and act on consumer intent. Continue reading [24]7 Partners with Neobpo to Deliver Intent-Driven Engagement to Latin America
Noble Systems Focuses on Customer Service at ICMI 2017
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will be showcasing its industry-leading solutions for Contact Center, Workforce Management, and Analytics at ICMI’s 2017 Contact Center Expo, to be held May 22 – 25, 2017 in Orlando. Continue reading Noble Systems Focuses on Customer Service at ICMI 2017
eGain debuts in the Magic Quadrant for CRM Customer Engagement Center
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced that Gartner has added the company to its May 2017 “Magic Quadrant for CRM Customer Engagement Center.” Continue reading eGain debuts in the Magic Quadrant for CRM Customer Engagement Center