PRESS RELEASE: IOVOX, a global call analytics company, has added to its growing trophy case having won the Outstanding Analytics Infrastructure Award at Computing’s 2017 Big Data and IoT Excellence Awards. IOVOX was shortlisted along with Aqulia Insight, IBM and Zebra Technologies and was declared winner by a judging panel which included representatives from Computing, CERN and the European Space Agency. Continue reading IOVOX wins Big Data and IoT Excellence Award
Category Archives: Technology
Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide
Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Center Infrastructure, Worldwide (1) and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the highest placement overall for its “ability to execute.” Continue reading Genesys Positioned as a Leader in the Magic Quadrant for Contact Center Infrastructure, Worldwide
RingCentral ready for UK public sector procurement
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that RingCentral Office and RingCentral Contact Centre have been approved by the UK government for procurement via the G-Cloud 9 portal. Continue reading RingCentral ready for UK public sector procurement
Redwood Technologies Group Secures Place as G-Cloud 9 Supplier
PRESS RELEASE: The Crown Commercial Service (CCS) has awarded both Redwood Technologies and Content Guru places on the G-Cloud 9 framework agreement for the supply of cloud-based software to the Public Sector. Continue reading Redwood Technologies Group Secures Place as G-Cloud 9 Supplier
Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
PRESS RELEASE: Eptica, the leading European technology company specializing in intelligent platforms for digital customer experience, announced today that it has been included in Gartner Inc’s “Magic Quadrant for the CRM Customer Engagement Center (CEC)” by Michael Maoz and Brian Manusama, May 8, 2017. This marks the fourth consecutive year that Eptica has appeared in this Magic Quadrant. Continue reading Eptica included in the 2017 Gartner Magic Quadrant for the CRM Customer Engagement Center
TeleWare deepens Microsoft relationship with developer status through Trusted Application API
TeleWare, a leader in communication technology, today announces that it has been accepted onto Microsoft’s Technology Adoption Program (TAP) for Trusted Application API’s. This gives TeleWare the ability to integrate its products with Office365 – in particular, Skype for Business voice recording. Continue reading TeleWare deepens Microsoft relationship with developer status through Trusted Application API