BroadSoft announced that more than 100 channel partners, serving millions of business customers across the world, are in trials with BroadSoft Team-One. The inability of today’s siloed and often expensive business applications to integrate with one another is causing collaboration tool overload, and is a key reason why the typical worker spends nearly 20% of their week just searching for and gathering information. Continue reading More than 100 Channel Partners in Trials with BroadSoft Team-One Worldwide
Category Archives: Technology
Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo, a leader in AI-Powered Search, Positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines
The Seattle Times Selects VoicePort’s CircPort Customer Service IVR
PRESS RELEASE: The Seattle Times has selected VoicePort’s cloud-based interactive voice recognition (IVR) service to provide automated subscription services and support to their readership. Continue reading The Seattle Times Selects VoicePort’s CircPort Customer Service IVR
AI isn’t for the future – it’s here today and already transforming customer engagement
For those organisations that still see Artificial Intelligence (AI) as an emerging technology that they probably don’t have to start thinking about yet, customer contact technology specialist Sabio has a wake-up call: AI is here already and busy powering many of the best practice customer journeys. Continue reading AI isn’t for the future – it’s here today and already transforming customer engagement
RingCentral Announces PlanetOne Communications as Premier Master Agent Partner to Transition Enterprises to Cloud Communication Solutions
RingCentral announced a new premier master agent partnership with PlanetOne Communications, the IT and communications industry’s preferred connectivity partner. This new alliance extends RingCentral’s market reach to US-based agents and managed service providers looking to migrate large enterprises from legacy on-premise systems to cloud-based communications and collaboration solutions. Continue reading RingCentral Announces PlanetOne Communications as Premier Master Agent Partner to Transition Enterprises to Cloud Communication Solutions
AI will dominate banking and less interaction will create a more human experience, says Aspect Software
Advances in Artificial Intelligence (AI) technology will enable simpler user interfaces, which will help banks create a more human-like customer experience. The technology has become efficient in gaining extensive data analytics and customer insights, which will help banks to create a more personalised customer experience, according to Aspect Software. Continue reading AI will dominate banking and less interaction will create a more human experience, says Aspect Software