PRESS RELEASE: German IP phone specialist Snom Technology is embarking on an ambitious expansion course in 2017 following the VTech takeover. High profile hires Jörg Kampers and Christian Rapp have already joined the team bringing many years of market knowledge and experience to help drive Snom and further additions to the team are planned. Continue reading Expansion Course: Snom Planning for Growth in 2017 →

PRESS RELEASE: IBM and Salesforce announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. With the partnership, IBM Watson, the leading AI platform for business, and Salesforce Einstein, AI that powers the world’s #1 CRM, will seamlessly connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. Continue reading IBM and Salesforce Announce Landmark Global Strategic Partnership →

PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions announced the launch of ServiceMotivate, a new solution focusing on improving customer experience and lifting agent performance in the call centre. Continue reading CallidusCloud Launches New Solution to Transform Customer Experience in Call Centres →

PRESS RELEASE: Bright Pattern announces its partnership with Palo Alto startup, Alterra.ai. Together the companies are bringing innovative AI and Deep Learning technologies to the contact center industry. Alterra.ai has created a virtual agent powered by Deep Learning algorithms that can integrate into the Bright Pattern platform. The bot can be plugged into existing inside sales and support channels, augmenting or even replacing live contact center agents. Continue reading Bright Pattern Partners with Alterra.ai to Bring Virtual Agent AI to the Contact Center →