PRESS RELEASE: CallTower, an industry leading global unified communications (UC) and collaboration company announced a strategic partnership with Five9, a leading provider of cloud software for the enterprise contact center market. CallTower delivers the most advanced unified communications and collaboration solutions to enable people to easily connect. Continue reading CallTower and Five9 Strategically Partner to Deliver a Virtual Contact Center
Category Archives: Technology
OrecX Call Recording Integrates with VoiceBase Voice Analytics
PRESS RELEASE: OrecX announced full integration between Oreka TR (voice recording software), and VoiceBase voice analytics. The integration enables any OrecX customer to turn on keyword/phrase spotting within a recorded interaction at the flip of a configuration switch. Continue reading OrecX Call Recording Integrates with VoiceBase Voice Analytics
E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home
PRESS RELEASE: E.ON has launched what is believed to be the energy industry’s first ever online ‘chatbot’ service specifically designed to offer customers a smarter solution to help them manage their energy accounts when they’re moving home. Continue reading E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home
Jabra Announces first Cashbacks promotion of 2017
Leading audio device manufacturer Jabra has re-launched its popular Cashbacks promotion for Q2 2017. The offer is the first of its kind this year and will provide existing and new customers with easy ways to save money on popular Jabra professional audio device solutions. Continue reading Jabra Announces first Cashbacks promotion of 2017
Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH
Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with OnDemand4U, a Microsoft partner specialising in implementing Microsoft Cloud solutions to SMEs. The partnership will enable OnDemand4U to offer Solgari’s business communication software services – specifically IP telephony, contact centre and web communication – to its extensive customer base in DACH. Continue reading Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH
Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft
BroadSoft announced that Veracity Networks, a facilities-based telecommunications provider, has selected the BroadSoft Business CC-One application to power its cloud contact center offering for business customers. CC-One is an omni-channel contact center solution that enables, and empowers, businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. Continue reading Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft