PRESS RELEASE: Sentiment announced that DX, a leading independent mail, parcels and logistics end-to-end network operator in the UK and Ireland, will deploy Sentiment’s intelligent social customer care platform to deliver enhanced social engagement and support. Continue reading DX Chooses Sentiment to Deliver Social Customer Service Solution
Category Archives: Technology
AltiGen Delivers Madison Mutual Insurance Company Lower Total Cost of Ownership and Simplified Management With Hosted Skype for Business and MaxACD Solutions
PRESS RELEASE: AltiGen Communications announces that its cloud contact center solution, MaxACD with Hosted Skype for Business has been successfully deployed by Madison Mutual Insurance Company, an insurance provider serving customers in Illinois, Missouri, Wisconsin, and Indiana. Prior to this implementation, Madison Mutual relied on MaxACD for their call center needs, but struggled with the management demands of an on premises deployment of Lync 2010. Continue reading AltiGen Delivers Madison Mutual Insurance Company Lower Total Cost of Ownership and Simplified Management With Hosted Skype for Business and MaxACD Solutions
Bright Pattern Delivers CTI Integration with Oracle RightNow
Bright Pattern’s CTI Integration with Oracle RightNow completes the omnichannel experience by enabling voice communication. It is fully embedded into the RightNow application and is available from the cloud as a SaaS product. The integration of Oracle RightNow CRM with Bright Pattern cloud contact center drives agent productivity, improves customer experience, and reduces agent load with automated communication workflows. Continue reading Bright Pattern Delivers CTI Integration with Oracle RightNow
[24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents
[24]7, a global leader in intent-driven customer engagement solutions, announced that its intelligent chatbot technology, [24]7 Virtual Agent, leads the market with more than 500 intelligent chatbot deployments, across a range of industries including banking, healthcare, insurance, retail, telecom, travel and utilities. Continue reading [24]7 Leads Enterprise Chatbot Market with More Than 160 Organizations Using Virtual Agents
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels
PRESS RELEASE: NICE announced that organisations can now verify their customers’ identity within seconds regardless of whether they speak with an agent or an Interactive Voice Response (IVR) system, thanks to the company’s launch of its holistic voice-based authentication solution. NICE’s award winning Real-Time Authentication (RTA) solution has been enhanced to seamlessly create and utilise one voice print for each customer to deliver quick and efficient customer service across all voice channels, with no customer effort required. Continue reading Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels
Verint and Tango Networks Partner to Enable Mobile Customer Service Workers
PRESS RELEASE: Verint® and Tango Networks announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations. Continue reading Verint and Tango Networks Partner to Enable Mobile Customer Service Workers