PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with Voxai Solutions, a leading contact center consulting and managed services provider, to bring onmichannel expertise and callback options to contact centers across hospitality, energy, government and finance industries. Continue reading Virtual Hold Technology and Voxai Partner to Bring Positivity to Customer Service Interactions Regardless of Channel
Category Archives: Technology
Optus Business And Cisco Co-Create Workplace Of The Future
PRESS RELEASE: Optus Business announced the company is further optimising its cloud, collaboration, and infrastructure technologies with Cisco to help accelerate digital transformation among Australian businesses and government organisations. Outlining a shared vision with Cisco to create the workplace of the future and improve customer experience, Optus Business launched integrated architectures and services providing ubiquitous connectivity through the Internet of Things. Continue reading Optus Business And Cisco Co-Create Workplace Of The Future
Global Study Indicates Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy; However, 80 Percent Demand Personalised Service
PRESS RELEASE: Results of an international study from Verint® have shown that concerns around data privacy and security remain at the top of the consumer agenda. Of more than 24,000 consumers surveyed across 12 countries by Opinium Research LLC, 89% think it is important to know how secure their personal information is, while 86% believe it’s important to know whether their data will be passed on to third parties for marketing purposes. Continue reading Global Study Indicates Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy; However, 80 Percent Demand Personalised Service
Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud
Teleopti, a top, global provider of workforce management (WFM) software, and Serenova, a leading contact center-as-a-service (CCaaS) provider announced that they have entered into a strategic partnership in which Serenova will resell Teleopti’s cloud-based WFM suite. Continue reading Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud
Confirmit Closes Out Milestone Year with Record Sales, Continues Momentum into 2017
PRESS RELEASE: Confirmit has reported that it achieved the highest annual sales in the company’s history for 2016, reaffirming its position as a leading global solutions provider for Voice of the Customer, Voice of the Employee and Market Research. Confirmit celebrated 20 years of business in 2016 with a 60% increase in new business sales over 2015. Continue reading Confirmit Closes Out Milestone Year with Record Sales, Continues Momentum into 2017
Direct Response combines delivery and technology expertise to form The Yonder Digital Group
Today, Direct Response unveils its new identity: The Yonder Digital Group, the result of acquisitions of CallScripter, Ansaback and GoResponse. The Group leverages the acquired companies’ extensive experience in customer experience delivery and technological innovation to service clients across a range of industries with its omni-channel, multi-modal service rooted in expert analysis of customer behaviour. Continue reading Direct Response combines delivery and technology expertise to form The Yonder Digital Group