PRESS RELEASE: ShoreTel® announced the launch of ShoreTel TeamworkTM, a real-time collaboration tool that empowers teams to work more efficiently and productively on the go. With Teamwork, colleagues can collaborate over chat, manage team tasks and share files, all from one mobile application. Continue reading ShoreTel Teamwork Enables the Mobile Workstyle for Remote Teams
Category Archives: Technology
[24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience
[24]7 announced it will work with Adobe on a standard data model to enhance the value of customer data. Additionally, [24]7’s support of Adobe Cloud Platform – Launch will empower companies with a continuous feedback loop that bridges front end marketing campaigns and backend customer support interaction data. Continue reading [24]7 Announces Collaboration with Adobe to Dramatically Improve Customer Experience
Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
Continuing its mission to deliver open solutions to customers, Unify, the Atos brand for communications software and services, announced that its OpenScape Desk Phone CP family has successfully completed compatibility testing with the BroadSoft Business BroadWorks call control platform. Customers can now be assured that they can leverage the high-quality OpenScape Desk Phone CP Family, even if they are not currently using a Unify telephony platform. Continue reading Unify OpenScape Desk Phone CP Family Completes Interoperability Testing with Broadsoft
New BT innovation showcase helps financial services firms create secure digital customer experiences
PRESS RELEASE: BT announced the opening of a new customer experience showcase for its financial industry clients. Located at its Adastral Park research and development hub in the UK, it demonstrates how digital innovations can be securely adopted throughout a financial services organisation to improve efficiency and customer experience while creating a platform to drive growth. Continue reading New BT innovation showcase helps financial services firms create secure digital customer experiences
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals
Pegasystems announced enhanced artificial intelligence (AI) capabilities in Pega® Sales Automation that enable businesses to accelerate sales cycles and win more deals. Pega makes sales organizations more efficient and effective with an advanced AI engine that more accurately forecasts sales win probability and suggests the next-best actions and content that will boost those odds at every stage of the deal. Continue reading Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals